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Forum Posts

Emails are keep triggering

Hi Team,We are observing one issue in latest EIC version that Emails are keep triggering to the recipient even if the request or Campaign is already completed. This is happening for only for few emails only and not all.Ex: Request is submitted, and w...

AravindK by Regular Contributor
  • 548 Views
  • 7 replies
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Encountering error in email

Hi there,I am working on email templates but for some reason the email is not getting send to the manager. I am facing below error in the logs. Can someone pls explain me how can I resolve this error?javax.mail.SendFailedException: Invalid Addresses;...

Add task owner to email template

Hello,I would like to create the below email template but for the "To" field, I want it so it will go to the task owner (the task owner may be a user or a user group). That way I can create one template for multiple applications rather than hard codi...

IAM by New Contributor III
  • 164 Views
  • 2 replies
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Resolved! Number of Threads in Email History Job

Hi Team,We are planning to migrate our Saviynt version to 24.2. Currently we are in the version 23.11. While going through the release notes, I came across the field "Number of Threads in Email History Job" under Preference module of Global configura...

Debankita by New Contributor III
  • 107 Views
  • 1 replies
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Resolved! Campaign reminder emails

Hi Team,I am new to the campaigns, We recently faced an issue so wanted to know if its the correct behaviour. We have configured reminder 3 email templates. So if the user/certifier takes the action on first email then certifier shouldn't receive fur...

Harsha by Regular Contributor II
  • 307 Views
  • 3 replies
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Email History Data for previous day

Hi Team,Email History table stores the data of emails which are stuck or the emails failed to send and the data of this emailhistory table stores in UTC ? and can someone provide sample query to fetch the data from the table which are failed in the l...

AravindK by Regular Contributor
  • 252 Views
  • 6 replies
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ARS Notification

We have a requirement to send emails during the ARS approval process especially when requested for multiple endpoints & entitlement. We are using some dynamic attributes.  if we use ${entitlements} it will print all the requested entitlements in emai...

User password in email

I am trying to send the username and password of a user to their email immediately after onboarding to Saviynt. I used user update rule to do so. In the mail I am getting the username properly but getting the encrypted version of the user password. I...

Using Analytics Data in Email Template

We are running 23.10 and having issues trying to use variables from analytics in an email template.Originally we had an analytics running to disable unused accounts after 30 days and the email would go to the user for that.  This worked in 5.5.Accord...

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Bwagne by New Contributor III
  • 873 Views
  • 12 replies
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Email Queuing Behavior During SMTP Failure

Hi Team,If SMTP fails during the sending of email notifications, will those notifications be queued in the email system to be sent once the SMTP service is restored?Current behavior in V23.11 is no emails as getting queued during SMTP failure. is thi...

Sanjeevini by New Contributor III
  • 319 Views
  • 3 replies
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Duplicate values getting updated in the email templates when selecting entitlements

We are using dynamic attributes in the form and inorder to populate these attributes in the email we are using below syntax :ReqUserName - ${ACCOUNTNAME}New User - ${accessItems.collect{ it.request_access_attrss.find{it.attributeName.toString().equal...

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necoutinho by New Contributor III
  • 150 Views
  • 1 replies
  • 0 kudos