Saviynt Forums

yatishtiwari · 03/21/2024

Hi Team, We have a use case to skip ticket creation if the task source is request. We tried different JSON configurations to fail service ticket creation. Here are the different Create Ticket JSON configurations we have tried Option -1 – Create Ticke...

yatishtiwari · 03/20/2024

Hi Team, It's a very trivial issue, but somehow I am not able to find out what the issue is.We have a requirement to create/update a Sav4Sav account only when the source is a request The JSON is working fine if I don't put a condition there, but whe...

yatishtiwari · 03/12/2024

Hi Team,We have the following scenario: -The user has disconnected applications like App A, App B, App C, App DWe have SNOW integration for the ticketing system.The requirements are as follows:In the Leaver process, generate a single RITM with multip...

yatishtiwari · 03/12/2024

Hi Team,We are using the Saviynt app for ServiceNow to raise the requests. The process is as follows:1- The user raises the request in ServiceNow. The request is assigned to the manager.2- In the SNOW request detail, we see the request is generated i...

yatishtiwari · 03/07/2024

Hi Team,I am working on new joiners and provisioning their accounts into the Active Directory. I am using 23.12.We referred to the following forum post (https://forums.saviynt.com/t5/identity-governance/map-inactive-manager-in-active-directory/m-p/36...

yatishtiwari · 04/17/2024

@rushikeshvartak - oh in that case can we change the user source? I tried using an enhanced query but it says insert or update is not allowed in the user table. Any other option?

yatishtiwari · 04/17/2024

@Manu269 - the problem is that the Workday report which creates the user only contains the user record till the hire date. After that user is moved to 2nd report. So if we put the same config in 1st report, it will disable all existing users having h...

yatishtiwari · 04/16/2024

@rushikeshvartak @SumathiSomala - does user termination also depend on the source of the user's creation? For example-1. I have 2 authoritative sources. A and B with import jobs as AJ and BJ have the user not in the feed set to "InactivateUserOnly".2...

yatishtiwari · 04/14/2024

Thank you, @rushikeshvartak . It worked.

yatishtiwari · 03/21/2024

Thank you, @rushikeshvartakAfter analysis, we found that in the Sav4Sav connection, the task object is not available; instead, the arsTasks object is available. So the following syntax worked for us."{\"securitysystem\":\"${if(arsTasks.source.equals...

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Skip the service now ticket creation if task source is request

\"username\":\"${if(task.requestKey!=null){${user.username}}}\" inactive or not found

Raise multiple Catalog Tasks under same RITM

Issue in getting SNOW RITM number by Saviynt request Id

Set Inactive Manager in Active Directory while account creation

Re: Terminate the user if user not in feed

Re: Terminate the user if user not in feed

Re: Terminate the user if user not in feed

Re: Email generation rule for duplicate email.

Re: \"username\":\"${if(task.requestKey!=null){${user.username}}}\" inactive or

Re: \"username\":\"${if(task.requestKey!=null){${u...

Re: 500 error while integrating on-prem Exchange w...