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Hi Team, We have a use case to skip ticket creation if the task source is request. We tried different JSON configurations to fail service ticket creation. Here are the different Create Ticket JSON configurations we have tried Option -1 – Create Ticke...
Hi Team, It's a very trivial issue, but somehow I am not able to find out what the issue is.We have a requirement to create/update a Sav4Sav account only when the source is a request  The JSON is working fine if I don't put a condition there, but whe...
Hi Team,We have the following scenario: -The user has disconnected applications like App A, App B, App C, App DWe have SNOW integration for the ticketing system.The requirements are as follows:In the Leaver process, generate a single RITM with multip...
Hi Team,We are using the Saviynt app for ServiceNow to raise the requests. The process is as follows:1- The user raises the request in ServiceNow. The request is assigned to the manager.2- In the SNOW request detail, we see the request is generated i...
Hi Team,I am working on new joiners and provisioning their accounts into the Active Directory. I am using 23.12.We referred to the following forum post (https://forums.saviynt.com/t5/identity-governance/map-inactive-manager-in-active-directory/m-p/36...
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