Raise multiple Catalog Tasks under same RITM

[yatishtiwari]

Hi Team,

We have the following scenario: -

1. The user has disconnected applications like App A, App B, App C, App D
2. We have SNOW integration for the ticketing system.

The requirements are as follows:

In the Leaver process, generate a single RITM with multiple catalog tasks (sc_task) for each application assigned to a different group.

Example: RITM1234 contains

                         cat_task A - For application A - Assign to group A.

                         cat_task B - For application B - Assign to group B.

                         cat_task C - For application C - Assign to group C.

                         cat_task D - For application D - Assign to group D.

Please let me know if there is any way we can achieve this. If there is a sample JSON to achieve the same, please share.

[rushikeshvartak]

You can create custom snow api and create tasks

[yatishtiwari]

using custom jar? then ticket status also need to be managed via custom jar?

[rushikeshvartak]

Yes