How to force trigger an email which is queued due to SMTP failure

[mahafujkhan1]

We have couple of emails stored in the emailhistory table with status 5. I have updated few of these status to 1 and then run the emailhistory job to send the emails again. But it's look like the job isn't picking the emails.

Any idea/tricks on how we can force these emails to trigger again?

[DixshantValecha]

Hi @mahafujkhan1,

We are checking on your request and we will keep you posted.

[mahafujkhan1]

Hi @DixshantValecha , Thank you for checking.

I have done this in earlier versions where if we updated the emailhistory status, the next emailhistory job will pick it up and send it.

But I am unable to do that in 23.10.

[DixshantValecha]

Hi @mahafujkhan1,

Could you kindly provide a detailed snapshot of the information extracted from the logs, encompassing errors and other pertinent functionality details encountered during the execution of this process? Your assistance in furnishing this information would greatly aid in the analysis and resolution of any issues .