Announcing the Saviynt Knowledge Exchange unifying the Saviynt forums, documentation, training,
and more in a single search tool across platforms. Read the announcement here.

Forum Posts

ServiceNow TicketStatusJSON

Hi! Our environment got upgraded from 23.10 to 24.5, since then the TicketStatusJSON is not working. Below are the JSONs I am using. I can successfully create the ticket. But when the admin closed the ticket in ServiceNow level, the tasks are not get...

jezzanuena by Regular Contributor
  • 110 Views
  • 6 replies
  • 0 kudos

Resolved! New account task not creating Provisioing

Hi Team,We have requirement based on Dynamic attribute value we have approval's ,I done manager->if else-> if else ->Custom assigment (User Group)Now workflow going manager , after going based on DA usergroup  approval but New account task not creati...

Raghu by All-Star
  • 334 Views
  • 25 replies
  • 0 kudos

SAV Role to fetch task details

Hi team,We have created one SAV ROLE - ROLE_TASKADMIN to be able to only see the tasks in Saviynt.Below is the configuration:Web Service Access"Name","Description","URL""webservice_api_v5_createtask","WEBSERVICE","/api/v5/createtask""webservice_api_v...

fullmoon_rout_0-1717551237365.png fullmoon_rout_1-1717551347921.png

Resolved! ADD Access task not generated in the request

Hi,I requested for an entitlement via ARS. The request went for the approval for New Account but nothing shows up for "Add Access". I checked the request_access table it shows just one row for "new account". Application is manual and we are on versio...

NID27_1-1717506555468.png NID27_0-1717506376917.png
NID27 by Regular Contributor
  • 185 Views
  • 2 replies
  • 0 kudos

Resolved! Jira to Saviynt Request Provisioning

Hello All,What would be the recommended approach for below scenario?Users will submit the ticket in Jira.Jira will call Saviynt access request creation API.The request will be created in the Saviynt and will go through the approval process.Whenever r...

PHN by New Contributor III
  • 134 Views
  • 1 replies
  • 0 kudos

Update user task discontinued

Hi, We have a use case that need to update user profile when user inactive from user import and we configured a user update rule as below:Besides, we have another user update rule configured for deprovisioning and disabled user.When we imported and u...

Mah_0-1717149065056.png
Mah by New Contributor
  • 236 Views
  • 8 replies
  • 0 kudos

Resolved! What is Add Access Entitlement Task Type?

I'm trying to figure this out when setting instant provisioning by exploring Saviynt docs.But there is no information on this.- https://docs.saviyntcloud.com/bundle/EIC-Database-Schema-Reference/page/Content/Database-Schema-Reference.htm- https://doc...

hokim90 by New Contributor III
  • 415 Views
  • 6 replies
  • 0 kudos

Resolved! AD Update/Disable Task_Error Provisioning

Hi, UpdateAccount:The user OU should be updated based on the location change. I have updated the Update Account JSON as attached but I am getting the below Error when Provisioning Update Account Task "Error while Update operation for account-jabraham...

jbaskaran by Regular Contributor
  • 1634 Views
  • 24 replies
  • 0 kudos

Helpdesk connection conditions

Hi,We have a use case where we have an application connected (provisioning connection) with an itsm tool (helpdesk connection) in order to send an adjustment ticket (without trying to retrieve a status on the ticket generated).The problem today is th...

afauquem by New Contributor III
  • 224 Views
  • 3 replies
  • 0 kudos

Exposing Completed/pending tasks for users

Hi Guys,I'm trying to expose list of all completed/pending tasks in system withing custom savrole and struggling to see anything else than tasks that were assigned for end user. I've tried to set request history to view all requests and adding defaul...

Soyu_0-1714397303058.png
Soyu by New Contributor II
  • 215 Views
  • 3 replies
  • 0 kudos

Salesforce Issue with Remove Profile

Hello,I'm using the option to remove access in all applications when some rules are triggered or for out of band access detection.However with Salesforce Application I have this issue when task are created :  My configurations :Entitlement Type : Dro...

afauquem_0-1714033092848.png afauquem_2-1714033287705.png afauquem_1-1714033242869.png
afauquem by New Contributor III
  • 198 Views
  • 3 replies
  • 0 kudos

Association between Two analytics reports

Hello everyone!I have a report called 'ABC' where the allowed action associated with it is to disable accounts after 10 weeks (which is working). Now, I want to retrieve all these disabled accounts and deprovision their roles 2 weeks after disabling....

Ghita by New Contributor
  • 121 Views
  • 1 replies
  • 0 kudos

Resolved! Discontinue automatically tasks after X time

Hi,I'm using a disconnected application with an Helpdesk connection. So we create tickets and retrieve their status.I was wondering if there is a period after tasks in pending are automatically set as discontinue ? Like if after 30 days I don't get a...

afauquem by New Contributor III
  • 263 Views
  • 1 replies
  • 0 kudos

can't update AD account

Hello,I have run a create update account task on the AD connector, however when the provisioning job executes I get this error:Error while update account in AD : { "status": "Failure", "failedObjects": [ { "id": "CN=upgrade\\", "status": "Failure", "...

saoual_1-1709742914071.png saoual_0-1709742869434.png
saoual by New Contributor
  • 1558 Views
  • 20 replies
  • 0 kudos

Resolved! User Update Rule - ExecuteOn not working as expected

Hi everyone, I currently face the issue, that the ExecuteOn feature is not applied as expected. SetupI created a test UUR as seen im image a1.png. A rule that should create different tasks with different start dates.IssueWhen I trigger the UUR (via D...

Murmur by Regular Contributor III
  • 1924 Views
  • 15 replies
  • 0 kudos

How to restrict task getting generated for a specific application(Disable Account Task)

Hi Team,We have a requirement from client to stop generating disable account task for a specific application. Please let us know how this can be achieved?As per our current leaver update rule, we have selected to disable all applications accounts and...

User termination based on their timezone

We have a requirement where we need to terminate users at a specific local time(let's say 5pm) on their enddate.We got few approach in this forum based on Sav4Sav route.We had one alternate approach to this. Just wanted it checked with a wider forum....

vivek9237 by Regular Contributor
  • 302 Views
  • 2 replies
  • 0 kudos

AnalyticsV2 Job with Analytics application

Hi,i’ve created an analytics report with default action “Disable Account”.When I run the AnalyticsV2 Job with this defAult action option Checked, it generates the “Disable Account” Tasks -> Normal behaviorWhen I select a security system in Analytics ...

afauquem by New Contributor III
  • 143 Views
  • 1 replies
  • 0 kudos

Assign connected application's entitlement after assigning disconnected application's entitlement

We have a requirement to assign an enterprise role to users which contains entitlements of both connected and disconnected applications. This will create two pending tasks to provision access to the user in both the Applications.The connected applica...

metharun by New Contributor II
  • 335 Views
  • 3 replies
  • 0 kudos

Resolved! Actionable Analytic Error: Failure : Cannot invoke method split() on null object

We are trying to execute this actionable analytic and receiving the error below when executing the analytics job. The accounts are identified in the analytic report but updateaccount tasks are not created.  How can we resolve this issue?SELECT a.acco...

ram81 by New Contributor III
  • 985 Views
  • 10 replies
  • 0 kudos

Can account be provisioned to target system with technical rules when EntitlementsOnly is used?

Hi,we have a securirtysystem with Create Task Action as EntitlementsOnly. Some users receive the account as a birthright through technical rules but others can also request an account from ARS. The security system uses the REST connector for provisio...

Sampo by New Contributor III
  • 311 Views
  • 2 replies
  • 0 kudos

Manual fullfilment tasks are getting discontinued when new request for same endpoint is raised.

Our tasks are automatically discontinued when a user submits a new request for the same endpoint. This scenario involves a disconnected application where manual tasks are generated. Consequently, a single user can submit requests for themselves, and ...

hnalluri94_0-1709755949135.png hnalluri94_1-1709756054301.png
hnalluri94 by New Contributor II
  • 401 Views
  • 3 replies
  • 0 kudos

Account-Entitlement Mapping exists still the add Access tasks completes with misleading status

Hi Team,When an Add Access is executed from SIGA,  It usually checks if user's account has entitlement mapping present, if it is already present, the tasks completes with status no Action requried.But recently I have observed even if the user had Acc...

User Update Rule - AttributeConfig ignored

Hi everyone, I'm currently facing the issue, that configured filters are not applied in User Update Rules. In this case I'm trying to disable User Accounts, only when there is an active account (see Screenshot).The next time a user fits the Query of ...

Murmur by Regular Contributor III
  • 1166 Views
  • 15 replies
  • 0 kudos