Triggering an email to users when any access is being provisioned to them

[Debankita]

Hi Team,

We have separate emails set up to trigger to users when any access is being provisioned to them. In other words, the emails gets triggered when any add access task gets completed. Please note the email is  set up at the endpoint level.

In the email template , we are using the binding variable  ${task.entitlement_valueKey.entitlement_value} to fetch the entitlements for which the access has been provisioned.

But when we are raising a request with more than one entitlement , say for 3 entitlements, the email is triggering only for one entitlement not for the other two. We want to display all the entitlements provisioned to the user in the email notification. 

Can someone please suggest me how to fetch all the entitlements. 

[Debankita]

Hi Team,

We need to work on this requirement at an urgent basis. Can someone please help me with the correct binding variable.

[rushikeshvartak]

To get what variables are present to use in the email template, check using the below expression. By putting it in the email body, it will print all variable names with values, and then accordingly, you can use it:


${this.binding.variables.each {k,v -> println "$k = $v" + "" + "br" + ">"}}

[Saviynt_learner]

Hi @Debankita 

Try variable ${entitlement}/${entitlements} and let me know if you still need help.

[CR]

@Debankita  can you try below

${entitlementshtmltablerows}

[Manu269]

@Debankita not sure if you have checked this :

Creating and Managing Email Templates (saviyntcloud.com)

Configuring Task Completion Notification Email

Also, i suggest try validating the attributes via adding below component in email template :

${this.binding.variables.each {k,v -> println "$k = $v" + "<" + "br" + ">"}}