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Tickets not created for Disable account and Remove access tasks.

Saviynt_Savvy
Regular Contributor
Regular Contributor

Hi,

I need to create the ticket in Freshservice for JML scenarios, I have made the below CREATETICKETJSON and it worked fine in version 23.9.

When I used the same JSON in v24.3, I couldn't create the ticket for Disable account JSON.
I am triggering the
Disable account task through the USER UPDATE RULE: Disable User Accounts.
Remove Access task through the ARS.

I think maybe the provisioning job is failing to pick up the Disable account/Remove access tasks.
Is there any Global Configuration setting that should be modified?
Please find the CREATETICKETJSON below:

CREATETICKETJSON:
{
"call": [
{
"name": "call1",
"connection": "acctAuth",
"url": "https://xxxxxx.freshservice.com/api/v2/tickets",
"httpMethod": "POST",
"httpParams": "{\"subject\":\"${((task.parenttask?.tasktype==3 || task.tasktype==3) && task.source=='ZERODAY') ? 'Onboard - Add Account Ticket : '+user.username +'-'+user.startdate.format(\"MMMM dd yyyy\"):(task.tasktype==14 && task.source=='PROVRULE') ? 'Offboard - Disable Account Ticket: '+user.username+'_'+user.enddate.format('MM/dd/yy'):((task.tasktype==1 || task.tasktype==2) && task.source=='REQUEST') ? 'ARS - Add\/Remove Access Ticket: '+user.username+'_'+task.taskdate.format('MM/dd/yy'):((((task.tasktype==1 || task.tasktype==2) && task.source=='ZERODAY') && task.parenttask==null)|| (task.tasktype==12)) ? 'Mover - Update User RBAC: '+user.username+'_'+task.taskdate.format('MM/dd/yy'):''}\",\"email\":\"xxxxx.xxxx@yyyyyzzzz.com\",\"description\":\"<div>${((task.parenttask?.tasktype==3 || task.tasktype==3) && task.source=='ZERODAY') ? 'The below user is Onboarded.': (task.tasktype==14 && task.source=='PROVRULE') ? 'The below user is Offboarded.':((task.tasktype==1 || task.tasktype==2) && task.source=='REQUEST') ? 'Update the Requested Entitlements in the Freshservice.':((((task.tasktype==1 || task.tasktype==2) && task.source=='ZERODAY') && task.parenttask==null)|| (task.tasktype==12)) ? 'Update the below user Account & Access':''}<div><div><strong>Name : </strong>${task.accountName}<div><strong>${((task.parenttask?.tasktype==3 || task.tasktype==3) && task.source=='ZERODAY')?'Hiredate:':task.tasktype==14?'Enddate:':((((task.tasktype==1 || task.tasktype==2) && task.source=='ZERODAY') && task.parenttask==null)|| (task.tasktype==12))?'Update Date:':((task.tasktype==1 || task.tasktype==2) && task.source=='REQUEST') ? 'Requested Date:' :''}</strong> ${((task.parenttask?.tasktype==3) || task.tasktype==3) ? user.startdate.format('MM/dd/yy'):task.tasktype==14 ? user.enddate.format('MM/dd/yy'):((((task.tasktype==1 || task.tasktype==2) && task.source=='ZERODAY') && task.parenttask==null)|| (task.tasktype==12)) ? task.taskdate.format('MM/dd/yy'):((task.tasktype==1 || task.tasktype==2) && task.source=='REQUEST') ? task.taskdate.format('MM/dd/yy'):''} </div><div><strong>Department :</strong>${user.departmentname}</div><div><strong>Email :</strong> ${user.email}</div><div><strong>Endpoint :</strong> ${task.endpoint}</div><div><strong>${task.endpoint.endpointname=='FreshService_Ticketing_EP' ? 'Requested Entilements:':''}</strong><div> ${allEntitlementsValues.replace('(','').replace(')','').replace(',',',<div>')}</div>\",\"priority\": 1, \"status\": 2,\"workspace_id\":${(task.endpoint.endpointname=='FreshService_Ticketing_EP') ? '2':(task.endpoint.endpointname=='JA_UC2') ? '3':''}}",
"httpHeaders": {
"contentType": "application/json",
"Authorization": "${access_token}"
},
"httpContentType": "application/json",
"ticketidPath": "ticket.id",
"unsuccessResponses": {
"message": "Failed"
}
}
]
}

Thanks & Regards.
SaviyntSavvy

1 REPLY 1

rushikeshvartak
All-Star
All-Star

Run specific task id from wsretry 


Regards,
Rushikesh Vartak
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