email associated with task not getting triggered post task completion

[Aparna]

Hi ,

We have a Email template which is mapped to the endpoint email template and associated with Disable account task completion .

we have added below condition in the Template to avoid email confusion to all in case of Disable account for 2 JML scenario.

<% if ( ( null != user?.employeeclass && user?.employeeclass != '' ) && user?.employeeclass.equals("T") ) print "user@xyz.com" else print "user@abc.com"%>

We see the email task of Send email being called in logs , but no emails being received .

Tried to trigger the email as Rule , or through manually disabling the account still no emails being received the task gets completed successfully and also the user status is updated in target.

we see an error of baseUrl missing in externalConfig.

we have tested our SMTP configuration its working and we are also all other alerts. 

[CR]

@Aparna  can you try without condition , use user@abc.com it mail is trigger check and confirm please

[rushikeshvartak · Accepted solution]

Please enable  below configuration in global configuration --> Tasks - Notifications - Email for Disable Account Task Completion