Hi All,
We are facing an issue where the ARS form becomes unresponsive. We have an entitlement type for which user wants to raise a request. All those entitlements which the user has for that entitlementtype are shown in a list in the bottom of the ARS page.(Existing Roles).
Lets say there is a User who is having 25 existing entitlements. All of the existing entitlements will be displayed here in this list. The ARS page is responsive and there is no issue at all.
The problem arises when there is some user who is having a lot of existing entitlements(say 500), in that case Saviynt tries to display all of them in this list in one go. This makes the ARS page to take more time to load and once the user starts scrolling, the page becomes unresponsive and the user cannot select any option in the ARS page. This is because the browser is having a very hard time trying to load such a huge page.
On the contrary, if you see the 'Add' role section from where a user can add a new role, there even though there are 6000 entitlements available to be requested, they are displayed only 25 at a time. As a result there is no issues in the Add role page.
-> Page which appears when user clicks on 'Add' button alongside the Role type access. Here you can see that Saviynt displays only 25 roles at a time(So no issue occurs):
How do we even fix this?. This seems to be the issue with the design choice for Saviynt.
Please advice.
Thanks,
Atul Singh
