WSRETRY Job is not working

[gaurav_wagh]

Hi Team,

I have created a task using ARS and after running the WSRETRY Job pending task is not updating and with time or retries.  I checked using Advanced Query as well but same issue.

Can anyone help here?

Thanks in Advanced!!

Ragards,

Gaurav

[rushikeshvartak]

Share Job config / task screenshot/ and logs in text file

[gaurav_wagh]

Hi @rushikeshvartak , 

Please find the below screenshots.

Regards,

Gaurav

[rushikeshvartak]

Automated provisioning is enabled under security system ?

[gaurav_wagh]

Yes

Regards,
Gaurav

[rushikeshvartak]

⚠️ Reminder: Mask possible PII such as employee names, email addresses, phone numbers, IP addresses, account details, company-specific URLs, and client names before sharing.⚠️

Please share logs

[gaurav_wagh]

Yes Rushikesh,

Logs :

"2024-09-25T09:27:23.775+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","inside provisionConnectorMSTasks"
"2024-09-25T09:27:23.775+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","arsTaskKeySet = [118403, 118467, 118404, 118468, 118470]"
"2024-09-25T09:27:23.775+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Checking ConnectorMs isReady "
"2024-09-25T09:27:23.775+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Checking ConnectorMs isAvailable "
"2024-09-25T09:27:23.781+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","ConnectorMs is Configured true"
"2024-09-25T09:27:23.781+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","ConnectorMs Available =true"
"2024-09-25T09:27:23.782+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","MSCredentials loaded Successfully."
"2024-09-25T09:27:23.782+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","GENERATE TOKEN username:Savconnectormsid1 password *****"
"2024-09-25T09:27:23.782+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Login URL=http://gateway:8765/ECMv6/api/auth/login"
"2024-09-25T09:27:23.909+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","getConnectorMSSecuritySystemsQuery -- select at from ArsTasks at where at.id in (118403,118467,118404,118468,118470) and at.securitysystem.provisioningConnection.connectorms = true "
"2024-09-25T09:27:23.914+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","connectorMS Task key list = [com.saviynt.ecm.task.ArsTasks : 118403, com.saviynt.ecm.task.ArsTasks : 118404, com.saviynt.ecm.task.ArsTasks : 118467, com.saviynt.ecm.task.ArsTasks : 118468, com.saviynt.ecm.task.ArsTasks : 118470]"
"2024-09-25T09:27:23.915+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","got secsystemid = 718"
"2024-09-25T09:27:23.915+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","got secsystemid = 718"
"2024-09-25T09:27:23.915+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","got secsystemid = 718"
"2024-09-25T09:27:23.915+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","got secsystemid = 718"
"2024-09-25T09:27:23.915+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","got secsystemid = 721"
"2024-09-25T09:27:23.915+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","secSysTaskMap - [718:[com.saviynt.ecm.task.ArsTasks : 118403, com.saviynt.ecm.task.ArsTasks : 118467, com.saviynt.ecm.task.ArsTasks : 118468, com.saviynt.ecm.task.ArsTasks : 118404], 721:[com.saviynt.ecm.task.ArsTasks : 118470]]"
"2024-09-25T09:27:23.915+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Before sorting TaskList :: [718:[com.saviynt.ecm.task.ArsTasks : 118403, com.saviynt.ecm.task.ArsTasks : 118467, com.saviynt.ecm.task.ArsTasks : 118468, com.saviynt.ecm.task.ArsTasks : 118404], 721:[com.saviynt.ecm.task.ArsTasks : 118470]]"
"2024-09-25T09:27:23.915+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Entered in getOrderedTaskList"
"2024-09-25T09:27:23.919+00:00","ecm-worker","services.ArsTaskHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Task Execution Hierarchy configuration is not defined. Tasks will get provisioned in default order"
"2024-09-25T09:27:23.920+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Task Execution hierarchy is there sorting task list"
"2024-09-25T09:27:23.920+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","newAccTaskSet Size= 2"
"2024-09-25T09:27:23.920+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","newAccNewAccessTasks = 2"
"2024-09-25T09:27:23.920+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","removeAccessTaskSet Size= null"
"2024-09-25T09:27:23.920+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","removeAccountTasks Size = 0"
"2024-09-25T09:27:23.920+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","newAccTaskSet Size= 1"
"2024-09-25T09:27:23.920+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","newAccNewAccessTasks = 0"
"2024-09-25T09:27:23.920+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","removeAccessTaskSet Size= null"
"2024-09-25T09:27:23.920+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","removeAccountTasks Size = 0"
"2024-09-25T09:27:23.920+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","After sorting TaskList :: [718:[com.saviynt.ecm.task.ArsTasks : 118403, com.saviynt.ecm.task.ArsTasks : 118467, com.saviynt.ecm.task.ArsTasks : 118468, com.saviynt.ecm.task.ArsTasks : 118404], 721:[com.saviynt.ecm.task.ArsTasks : 118470]]"
"2024-09-25T09:27:23.920+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Securitysystem - 718 , Task List = [com.saviynt.ecm.task.ArsTasks : 118403, com.saviynt.ecm.task.ArsTasks : 118467, com.saviynt.ecm.task.ArsTasks : 118468, com.saviynt.ecm.task.ArsTasks : 118404]"
"2024-09-25T09:27:23.920+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","MS_TENANT_ID=DEFAULT"
"2024-09-25T09:27:23.920+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Going to post On Connector Server For SYSTEMID 718>>>>"
"2024-09-25T09:27:23.928+00:00","ecm-worker","services.HttpClientUtilityService","quartzScheduler_Worker-6-rvm7b","DEBUG","Enter getTimeOutConfig"
"2024-09-25T09:27:23.929+00:00","ecm-worker","services.HttpClientUtilityService","quartzScheduler_Worker-6-rvm7b","DEBUG","connectionType: OracleEPM"
"2024-09-25T09:27:23.929+00:00","ecm-worker","services.HttpClientUtilityService","quartzScheduler_Worker-6-rvm7b","DEBUG","connectionTimeoutConfig before guardRail validation: [connectionTimeout:300, readTimeout:60, writeTimeout:60, retryWait:100, retryCount:3, refreshTryCount:1]"
"2024-09-25T09:27:23.929+00:00","ecm-worker","services.HttpClientUtilityService","quartzScheduler_Worker-6-rvm7b","DEBUG","Final connectionTimeoutConfig after guardRail validation: [connectionTimeout:300, readTimeout:60, writeTimeout:60, retryCount:3, retryWait:100]"
"2024-09-25T09:27:23.934+00:00","ecm-worker","services.ArsTaskService","quartzScheduler_Worker-6-rvm7b","DEBUG","Prevent multi user checkout password global config value is : 0"
"2024-09-25T09:27:23.935+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","dataToRabbit[105427_118403, 96024_118467, 96024_118468, 105427_118404]::DEFAULTcom.saviynt.connectorms.ConnectorObject@5b67023f"
"2024-09-25T09:27:23.935+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Checking ConnectorMs isReady "
"2024-09-25T09:27:23.935+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Checking ConnectorMs isAvailable "
"2024-09-25T09:27:23.940+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","ConnectorMs is Configured true"
"2024-09-25T09:27:23.940+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","ConnectorMs Available =true"
"2024-09-25T09:27:23.940+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","MSCredentials loaded Successfully."
"2024-09-25T09:27:23.940+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","GENERATE TOKEN username:Savconnectormsid1 password *****"
"2024-09-25T09:27:23.940+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Login URL=http://gateway:8765/ECMv6/api/auth/login"
"2024-09-25T09:27:24.103+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","MSCredentials loaded Successfully."
"2024-09-25T09:27:24.103+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","MSSERVICEACCOUNT.USERNAME from ECONFIG TABLE "
"2024-09-25T09:27:24.103+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","GENERATE TOKEN username:Savconnectormsid1 password *****"
"2024-09-25T09:27:24.103+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Login URL=http://gateway:8765/ECMv6/api/auth/login"
"2024-09-25T09:27:24.261+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","HIT TO URL ::http://gateway:8765/ECMv6/api/connectorms/wsretry/OracleEPM/1.0"
"2024-09-25T09:27:24.277+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Response ::{"statusCode":200,"status":"OK","message":"success","data":{}}"
"2024-09-25T09:27:24.277+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","[:]"
"2024-09-25T09:27:24.277+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Response Return from Connector Service =[:]"
"2024-09-25T09:27:24.277+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Securitysystem - 721 , Task List = [com.saviynt.ecm.task.ArsTasks : 118470]"
"2024-09-25T09:27:24.277+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","MS_TENANT_ID=DEFAULT"
"2024-09-25T09:27:24.277+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Going to post On Connector Server For SYSTEMID 721>>>>"
"2024-09-25T09:27:24.285+00:00","ecm-worker","services.HttpClientUtilityService","quartzScheduler_Worker-6-rvm7b","DEBUG","Enter getTimeOutConfig"
"2024-09-25T09:27:24.286+00:00","ecm-worker","services.HttpClientUtilityService","quartzScheduler_Worker-6-rvm7b","DEBUG","connectionType: OracleEPM"
"2024-09-25T09:27:24.286+00:00","ecm-worker","services.HttpClientUtilityService","quartzScheduler_Worker-6-rvm7b","DEBUG","connectionTimeoutConfig before guardRail validation: [connectionTimeout:300, readTimeout:60, writeTimeout:60, retryWait:100, retryCount:3, refreshTryCount:1]"
"2024-09-25T09:27:24.287+00:00","ecm-worker","services.HttpClientUtilityService","quartzScheduler_Worker-6-rvm7b","DEBUG","Final connectionTimeoutConfig after guardRail validation: [connectionTimeout:300, readTimeout:60, writeTimeout:60, retryCount:3, retryWait:100]"
"2024-09-25T09:27:24.292+00:00","ecm-worker","services.ArsTaskService","quartzScheduler_Worker-6-rvm7b","DEBUG","Prevent multi user checkout password global config value is : 0"
"2024-09-25T09:27:24.292+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","dataToRabbit[96024_118470]::DEFAULTcom.saviynt.connectorms.ConnectorObject@20470780"

----------------------------

Job History :

Regards,

Gaurav

[rushikeshvartak]

Use advanced config of WsRETRY

[gaurav_wagh]

Yes used it but still same.

[rushikeshvartak]

• Provide screenshot 
• Also provide screenshot of create account json

[gaurav_wagh]

Please find the latest comment in this post for create account json. 

Job advance query :

[rushikeshvartak]

Provide below details

1. Screenshot of Security system showing Auto provisioning is enabled.
2. Screenshot of connection showing its successful and create account json in place.
3. screenshot of WSRETRY with both tab - BASIC & Advanced 
4. Logs in text file with advanced WSRETRY configs

[gaurav_wagh]

Hi @rushikeshvartak ,

Please find the below details.

Updating Media

Regards,

Gaurav

[Raghu]

@gaurav_wagh  Can you pass respected tasktype in showmore option and required system alone pass it check.

[gaurav_wagh]

Yes I tried it but still not picking up.

[Raghu]

Connection is working ?

[gaurav_wagh]

Yes, Connection is working fine. I got the 200 status code in logs.

[Raghu]

Security system level provisoin connection mapped ?

[gaurav_wagh]

Yes, its mapped. 

Create account JSON :

{
"firstname": "Jane",
"lastname": "Doe",
"email": "jane.doe@example.com",
"userlogin": "jdoe",
"resetpassword": true
}

--------------

{
"FIRST_NAME": "Jarek",
"LAST_NAME": "Nguyen",
"EMAIL": "Test@example.com",
"USER_LOGIN": "${users.username}"
}

--------------------------

{
"firstName": "Jarek",
"lastName": "Nguyen",
"email": "Test@example.com",
"userLogin": "${user.username}"
}

---------------

{
"FIRST_NAME": "${users.firstname}",
"LAST_NAME": "${users.firstname}",
"EMAIL": "${users.email}",
"USER_LOGIN": "${users.username}",
"RESETPASSWORD":true
}