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gaurav_wagh · ‎09/25/2024

Hi Team,

I have created a task using ARS and after running the WSRETRY Job pending task is not updating and with time or retries. I checked using Advanced Query as well but same issue.

Can anyone help here?

Thanks in Advanced!!

Ragards,

Gaurav

rushikeshvartak · ‎09/25/2024

Share Job config / task screenshot/ and logs in text file

Regards,
Rushikesh Vartak
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gaurav_wagh · ‎09/25/2024

Hi @rushikeshvartak ,

Please find the below screenshots.

Regards,

Gaurav

rushikeshvartak · ‎09/25/2024

Automated provisioning is enabled under security system ?

Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.

gaurav_wagh · ‎09/25/2024

Yes

Regards,
Gaurav

rushikeshvartak · ‎09/25/2024

⚠️ Reminder: Mask possible PII such as employee names, email addresses, phone numbers, IP addresses, account details, company-specific URLs, and client names before sharing.⚠️

Please share logs

Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.

gaurav_wagh · ‎09/25/2024

Yes Rushikesh,

Logs :

"2024-09-25T09:27:23.775+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","inside provisionConnectorMSTasks"
"2024-09-25T09:27:23.775+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","arsTaskKeySet = [118403, 118467, 118404, 118468, 118470]"
"2024-09-25T09:27:23.775+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Checking ConnectorMs isReady "
"2024-09-25T09:27:23.775+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Checking ConnectorMs isAvailable "
"2024-09-25T09:27:23.781+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","ConnectorMs is Configured true"
"2024-09-25T09:27:23.781+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","ConnectorMs Available =true"
"2024-09-25T09:27:23.782+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","MSCredentials loaded Successfully."
"2024-09-25T09:27:23.782+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","GENERATE TOKEN username:Savconnectormsid1 password *****"
"2024-09-25T09:27:23.782+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Login URL=http://gateway:8765/ECMv6/api/auth/login"
"2024-09-25T09:27:23.909+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","getConnectorMSSecuritySystemsQuery -- select at from ArsTasks at where at.id in (118403,118467,118404,118468,118470) and at.securitysystem.provisioningConnection.connectorms = true "
"2024-09-25T09:27:23.914+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","connectorMS Task key list = [com.saviynt.ecm.task.ArsTasks : 118403, com.saviynt.ecm.task.ArsTasks : 118404, com.saviynt.ecm.task.ArsTasks : 118467, com.saviynt.ecm.task.ArsTasks : 118468, com.saviynt.ecm.task.ArsTasks : 118470]"
"2024-09-25T09:27:23.915+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","got secsystemid = 718"
"2024-09-25T09:27:23.915+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","got secsystemid = 718"
"2024-09-25T09:27:23.915+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","got secsystemid = 718"
"2024-09-25T09:27:23.915+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","got secsystemid = 718"
"2024-09-25T09:27:23.915+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","got secsystemid = 721"
"2024-09-25T09:27:23.915+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","secSysTaskMap - [718:[com.saviynt.ecm.task.ArsTasks : 118403, com.saviynt.ecm.task.ArsTasks : 118467, com.saviynt.ecm.task.ArsTasks : 118468, com.saviynt.ecm.task.ArsTasks : 118404], 721:[com.saviynt.ecm.task.ArsTasks : 118470]]"
"2024-09-25T09:27:23.915+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Before sorting TaskList :: [718:[com.saviynt.ecm.task.ArsTasks : 118403, com.saviynt.ecm.task.ArsTasks : 118467, com.saviynt.ecm.task.ArsTasks : 118468, com.saviynt.ecm.task.ArsTasks : 118404], 721:[com.saviynt.ecm.task.ArsTasks : 118470]]"
"2024-09-25T09:27:23.915+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Entered in getOrderedTaskList"
"2024-09-25T09:27:23.919+00:00","ecm-worker","services.ArsTaskHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Task Execution Hierarchy configuration is not defined. Tasks will get provisioned in default order"
"2024-09-25T09:27:23.920+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Task Execution hierarchy is there sorting task list"
"2024-09-25T09:27:23.920+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","newAccTaskSet Size= 2"
"2024-09-25T09:27:23.920+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","newAccNewAccessTasks = 2"
"2024-09-25T09:27:23.920+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","removeAccessTaskSet Size= null"
"2024-09-25T09:27:23.920+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","removeAccountTasks Size = 0"
"2024-09-25T09:27:23.920+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","newAccTaskSet Size= 1"
"2024-09-25T09:27:23.920+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","newAccNewAccessTasks = 0"
"2024-09-25T09:27:23.920+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","removeAccessTaskSet Size= null"
"2024-09-25T09:27:23.920+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","removeAccountTasks Size = 0"
"2024-09-25T09:27:23.920+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","After sorting TaskList :: [718:[com.saviynt.ecm.task.ArsTasks : 118403, com.saviynt.ecm.task.ArsTasks : 118467, com.saviynt.ecm.task.ArsTasks : 118468, com.saviynt.ecm.task.ArsTasks : 118404], 721:[com.saviynt.ecm.task.ArsTasks : 118470]]"
"2024-09-25T09:27:23.920+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Securitysystem - 718 , Task List = [com.saviynt.ecm.task.ArsTasks : 118403, com.saviynt.ecm.task.ArsTasks : 118467, com.saviynt.ecm.task.ArsTasks : 118468, com.saviynt.ecm.task.ArsTasks : 118404]"
"2024-09-25T09:27:23.920+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","MS_TENANT_ID=DEFAULT"
"2024-09-25T09:27:23.920+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Going to post On Connector Server For SYSTEMID 718>>>>"
"2024-09-25T09:27:23.928+00:00","ecm-worker","services.HttpClientUtilityService","quartzScheduler_Worker-6-rvm7b","DEBUG","Enter getTimeOutConfig"
"2024-09-25T09:27:23.929+00:00","ecm-worker","services.HttpClientUtilityService","quartzScheduler_Worker-6-rvm7b","DEBUG","connectionType: OracleEPM"
"2024-09-25T09:27:23.929+00:00","ecm-worker","services.HttpClientUtilityService","quartzScheduler_Worker-6-rvm7b","DEBUG","connectionTimeoutConfig before guardRail validation: [connectionTimeout:300, readTimeout:60, writeTimeout:60, retryWait:100, retryCount:3, refreshTryCount:1]"
"2024-09-25T09:27:23.929+00:00","ecm-worker","services.HttpClientUtilityService","quartzScheduler_Worker-6-rvm7b","DEBUG","Final connectionTimeoutConfig after guardRail validation: [connectionTimeout:300, readTimeout:60, writeTimeout:60, retryCount:3, retryWait:100]"
"2024-09-25T09:27:23.934+00:00","ecm-worker","services.ArsTaskService","quartzScheduler_Worker-6-rvm7b","DEBUG","Prevent multi user checkout password global config value is : 0"
"2024-09-25T09:27:23.935+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","dataToRabbit[105427_118403, 96024_118467, 96024_118468, 105427_118404]::DEFAULTcom.saviynt.connectorms.ConnectorObject@5b67023f"
"2024-09-25T09:27:23.935+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Checking ConnectorMs isReady "
"2024-09-25T09:27:23.935+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Checking ConnectorMs isAvailable "
"2024-09-25T09:27:23.940+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","ConnectorMs is Configured true"
"2024-09-25T09:27:23.940+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","ConnectorMs Available =true"
"2024-09-25T09:27:23.940+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","MSCredentials loaded Successfully."
"2024-09-25T09:27:23.940+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","GENERATE TOKEN username:Savconnectormsid1 password *****"
"2024-09-25T09:27:23.940+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Login URL=http://gateway:8765/ECMv6/api/auth/login"
"2024-09-25T09:27:24.103+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","MSCredentials loaded Successfully."
"2024-09-25T09:27:24.103+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","MSSERVICEACCOUNT.USERNAME from ECONFIG TABLE "
"2024-09-25T09:27:24.103+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","GENERATE TOKEN username:Savconnectormsid1 password *****"
"2024-09-25T09:27:24.103+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Login URL=http://gateway:8765/ECMv6/api/auth/login"
"2024-09-25T09:27:24.261+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","HIT TO URL ::http://gateway:8765/ECMv6/api/connectorms/wsretry/OracleEPM/1.0"
"2024-09-25T09:27:24.277+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Response ::{"statusCode":200,"status":"OK","message":"success","data":{}}"
"2024-09-25T09:27:24.277+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","[:]"
"2024-09-25T09:27:24.277+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Response Return from Connector Service =[:]"
"2024-09-25T09:27:24.277+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Securitysystem - 721 , Task List = [com.saviynt.ecm.task.ArsTasks : 118470]"
"2024-09-25T09:27:24.277+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","MS_TENANT_ID=DEFAULT"
"2024-09-25T09:27:24.277+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","Going to post On Connector Server For SYSTEMID 721>>>>"
"2024-09-25T09:27:24.285+00:00","ecm-worker","services.HttpClientUtilityService","quartzScheduler_Worker-6-rvm7b","DEBUG","Enter getTimeOutConfig"
"2024-09-25T09:27:24.286+00:00","ecm-worker","services.HttpClientUtilityService","quartzScheduler_Worker-6-rvm7b","DEBUG","connectionType: OracleEPM"
"2024-09-25T09:27:24.286+00:00","ecm-worker","services.HttpClientUtilityService","quartzScheduler_Worker-6-rvm7b","DEBUG","connectionTimeoutConfig before guardRail validation: [connectionTimeout:300, readTimeout:60, writeTimeout:60, retryWait:100, retryCount:3, refreshTryCount:1]"
"2024-09-25T09:27:24.287+00:00","ecm-worker","services.HttpClientUtilityService","quartzScheduler_Worker-6-rvm7b","DEBUG","Final connectionTimeoutConfig after guardRail validation: [connectionTimeout:300, readTimeout:60, writeTimeout:60, retryCount:3, retryWait:100]"
"2024-09-25T09:27:24.292+00:00","ecm-worker","services.ArsTaskService","quartzScheduler_Worker-6-rvm7b","DEBUG","Prevent multi user checkout password global config value is : 0"
"2024-09-25T09:27:24.292+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-6-rvm7b","DEBUG","dataToRabbit[96024_118470]::DEFAULTcom.saviynt.connectorms.ConnectorObject@20470780"

----------------------------

Job History :

Regards,

Gaurav

rushikeshvartak · ‎09/25/2024

Use advanced config of WsRETRY

Regards,
Rushikesh Vartak
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gaurav_wagh · ‎09/25/2024

Yes used it but still same.

rushikeshvartak · ‎09/25/2024

Provide screenshot
Also provide screenshot of create account json

Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.

gaurav_wagh · ‎09/25/2024

Please find the latest comment in this post for create account json.

Job advance query :

rushikeshvartak · ‎09/25/2024

Provide below details

Screenshot of Security system showing Auto provisioning is enabled.
Screenshot of connection showing its successful and create account json in place.
screenshot of WSRETRY with both tab - BASIC & Advanced
Logs in text file with advanced WSRETRY configs

Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.

gaurav_wagh · ‎09/25/2024

Hi @rushikeshvartak ,

Please find the below details.

Updating Media

Regards,

Gaurav

rushikeshvartak · ‎09/25/2024

if you are using advanced config then remove basic configuration from WSRETRY
also please confirm connector type ? - Seems syantax is not correct if its REST Connector

Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.

Raghu · ‎09/25/2024

@gaurav_wagh Can you pass respected tasktype in showmore option and required system alone pass it check.

Thanks,
Raghu
If this reply answered your question, Please Accept As Solution and hit Kudos.

gaurav_wagh · ‎09/25/2024

Yes I tried it but still not picking up.

Raghu · ‎09/25/2024

Connection is working ?

Thanks,
Raghu
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gaurav_wagh · ‎09/25/2024

Yes, Connection is working fine. I got the 200 status code in logs.

Raghu · ‎09/25/2024

Security system level provisoin connection mapped ?

Thanks,
Raghu
If this reply answered your question, Please Accept As Solution and hit Kudos.

gaurav_wagh · ‎09/25/2024

Yes, its mapped.

Create account JSON :

{
"firstname": "Jane",
"lastname": "Doe",
"email": "jane.doe@example.com",
"userlogin": "jdoe",
"resetpassword": true
}

--------------

{
"FIRST_NAME": "Jarek",
"LAST_NAME": "Nguyen",
"EMAIL": "Test@example.com",
"USER_LOGIN": "${users.username}"
}

--------------------------

{
"firstName": "Jarek",
"lastName": "Nguyen",
"email": "Test@example.com",
"userLogin": "${user.username}"
}

---------------

{
"FIRST_NAME": "${users.firstname}",
"LAST_NAME": "${users.firstname}",
"EMAIL": "${users.email}",
"USER_LOGIN": "${users.username}",
"RESETPASSWORD":true
}

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WSRETRY Job is not working