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03/26/2024 08:17 AM
Is there a mechanism available to prompt email notifications to administrators for processing requests related to birthright access for disconnected applications? The tasks should be initiated automatically, and once the emails are dispatched, the status should transition to complete.
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03/26/2024 08:18 PM
You can use task created email notification at endpoint level in email template use below condition.
<%if (requestid == 'AutoGenerated' ) print "" else print "rvartak@saviynt.com" %> |
For disconnected application task will not be completed automatically
03/27/2024 07:06 AM - edited 03/27/2024 07:18 AM
1. thank you i will try that
2. For disconnected application task will not be completed automatically - is this a saviynt limitation? do you have some reference to it that I can take back? if so how can the task be closed? can we not automate task completion once emails are triggered?
03/27/2024 07:54 PM - edited 03/27/2024 07:55 PM
2. For disconnected application task will not be completed automatically -
is this a saviynt limitation? --> If you use service desk connection (Remedy/SNOW) this will be completed once action has been completed in ticketing tool
do you have some reference to it that I can take back? if so how can the task be closed?
--> Either manually needs to be closed once action has been taken in target system or by implementing ticketing system
can we not automate task completion once emails are triggered? - Once task completed email will be sent
a follow up, the request ID will be autogenerated, if its birthright, right? Yes
03/27/2024 07:22 AM
a follow up, the request ID will be autogenerated, if its birthright, right?
03/28/2024 08:33 AM
hi a follow up again. I tried email template route from end point, however, no email is getting triggered to the admin or whomever it needs to go to.. Template is triggred when access requested via ARS, but not when its assigned via birthright, what could be the reason?
03/28/2024 09:24 AM
Do you see any error in logs please share logs
04/05/2024 08:33 AM
Created a analytics query and send email as required, refer to: https://forums.saviynt.com/t5/identity-governance/i-want-to-trigger-an-email-notification-user-group...