Is there a way to "Fail the Provisioning Task for Disconnected Application"?

[Shanthi_Katkam]

There is a requirement that any provisioning task should remain in a "Pending" state after "5" retries (Provisioning retries <=5) which was configured in the job (Advanced SQL query). For testing purposes, is there a way to fail the provisioning task (New Account/Add access) for a disconnected application?

[NM]

@Shanthi_Katkam disconnected application task doesn't get processed because provisioning is enabled.

Or are you referring to connected application

[indra_hema_95]

Hi @Shanthi_Katkam One thing you can try, for that task you can manually update the number of provisioning tries through enhanced query in job control panel.

Use query like this and check once

SELECT 5 AS arstasks__PROVISIONINGTRIES, TASKKEY AS arstasks__PRIMARYKEY FROM arstasks where taskkey = 20;

Regards,

Indra

[NM]

@indra_hema_95 but if you don't run the job we won't be able to deduce for the next try whether ur moves or not ..

[indra_hema_95]

Hi @NM You are correct, I thought about it. A dummy connection can be setup for this right for testing?

Regards,

Indra

[rushikeshvartak]

• In case of disconnected application once task owner claims the task status changed to 2 = In progress 
• Provisioning count /tries is only used for connected application.
• Does your disconnected application uses ticketing tool ?