Provisioning job not getting completed

[sp]

Hi All ,

I am trying to provision the account request from ARS to one of the SAP applications. The requests are getting submitted and pending tasks are getting created. but the provisioning job is getting stuck and is not picking up the pending tasks. I don't even see these jobs in the 'Running Jobs' tab. I don't see any error in the logs as well. How to resolve this issue? 

The provisioning job is working fine for other SAP applications. 

Thanks,

SP

[SumathiSomala]

@sp Restart the service once.

[Amit_Malik]

HI @sp , try to use advance query in job and give specific taskkey and see if that works.

Also, the advance query might have something already and hence not picking these tasks. 

Thanks,

Amit

[sp]

I did try using the advance query with just the taskkey I wanted to provision and facing the same issue. 

[Manu269]

Can you try creating new instance of job and run the same?

[sp]

Yeah, I tried that as well. But it also got stuck . 

[rushikeshvartak]

Please validate below

• Automated provisioning is enabled as security system level
• Account is in active state
• Connection is successful.

Share logs when you start job,

[sp]

• Automated provisioning is enabled as security system level - Yes
• Account is in active state - Yes
• Connection is successful - Yes

If I put taskkey in the provisioning job , the job is getting stuck and is not getting completed. If I remove the taskkey from the job and run the provisioning job, the job is getting completed, number of retries on pending task is increasing but the tasks are not getting completed. Not seeing any error as well.

Please find attached the logs

[rushikeshvartak]

You have issue with Create Account JSON. please share same

[sp]

@rushikeshvartak here's the create account JSON :
{
"ADDRESS": {
"LASTNAME": "${if(user?.customproperty1!=null){user.customproperty1+' '+user.lastname}else{user.lastname}}",
"FIRSTNAME": "${if(user?.preferedFirstName!=null){user.preferedFirstName}else{user.firstname}}",
"E_MAIL": "${if(user?.email!=null){user.email}else{''}}",
"LANGUP_ISO": "en",
"DEPARTMENT": "${if(user?.departmentname!=null){user.departmentname}else{''}}",
"FUNCTION": "${if(user?.job_function!=null){user.job_function}else{''}}",
"TEL1_NUMBR": "${if(user?.phonenumber!=null){user.phonenumber}else{''}}",
"SORT1_P":"INCTest_2",
"SORT2_P":"test"
},
"DEFAULTS": {
"DCPFM": "X",
"DATFM": "2",
"LANGU": "EN",
"SPLD": "LOCL"
},
"LOGONDATA": {
"USTYP": "A",

"GLTGV": "${(new java.text.SimpleDateFormat('yyyyMMdd').format(new Date()))}",
"GLTGB": "${(user.employeeType=='Third Party')?user.enddate:'99991231'}"
},
"PASSWORD": {
"BAPIPWD": "${randomPassword}"
},
"ALIAS": {
"USERALIAS":"${user.lastname+','+user.firstname}"
},
"GROUPS": {
"USERGROUP":"contractors"
}

}

[rushikeshvartak]

Please share connection config screenshot

[sp]

Please see the screenshots below: 

[rushikeshvartak]

Perform below changes 

• PROV_JCO_LANG= EN
• JCO_LANG= EN
• SYSTEMNAME - can't be 00 - Check with SAP Team
• RESET_PWD_FOR_NEWACCOUNT = FALSE

Also confirm does provisioning and import systems are different  ?