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Task completion email is not triggering to user instead it is triggering to requestor

Padmavathi
Regular Contributor II
Regular Contributor II

Hi Team,

We have a requirement of sending email notification to user after successful provisioning. we have attached email template at end point at task completion level. 

Email is triggering to requestor instead of user.

I have used all the below variables

${users.email}, ${users?.email}, ${user.email}, ${assignee.email}

These are available variables. can anyone please help why this is not triggering to user?

entitlements = [WebEx Recording]br> request = com.saviynt.ecm.workflow.ARS_Requests : 2568br> jbpm_activity_name = Class Validation Failed - Reject Accessbr> exceptionCount = 0br> allApproversComments = nullbr> fullhtmlassignedrows = br> requestkey = 9090594br> rejectedEntitlementsOwners = []br> roles = nullbr> rejectedByMap = [:]br> fullrowhtmltablerows = PersonnaTestRole1 Test Role for Personna 2024-09-19 02:35:00 2024-10-22 08:00:03 br> out = java.io.PrintWriter@35cb03ecbr> listofallrolesinrequest = [PersonnaTest_Role1]br> requestedby = padmavathi.venkata@xxx.combr> assigneemanager = gokul.nandeeswaranbr> approvedEntitlementsOwners = []br> requesttype = Enterprise Rolebr> dynamicAttrsList = []br> entitlementshtmltablerowsv2 = br> entitlementshtmltablerowsv3 = br> approvallink = null/jbpmworkflowmanagement/showrequestdetails/PersonnaAssignment_WF.9090594br> allrolesinrequest = PersonnaTestRole1br> requestlink = null/jbpmworkflowmanagement/showrequestdetails/PersonnaAssignment_WF.9090594?reqid=2568br> email = br> endpoints = ()br> entitlementshtmltablerows = Azure AD Provisioning (BYOI) WebEx Recording br> allRejectorsComments = nullbr> rolesshtmltablerows = PersonnaTestRole1 Test Role for Personna br> manager = gokul.nandeeswaranbr> approvedByMap = [:]br> rolesApprovedOrRejected = [PersonnaTest_Role1]br> rolename = PersonnaTestRole1br> request_access = com.saviynt.ecm.workflow.Request_Access : 2748br> entitlement_values = [WebEx Recording]br> allApprovers = []br> requestor = padmavathi.venkata@xxx.combr> users = elenaug12@xxx.combr> allRejectors = []br> task = nullbr> requestid = 9090594br> rolemap = [145:PersonnaTest_Role1]br> baseUrlForEmail = https://release-n-plus-one.saviyntcloud.com/ECMbr> assignee = elenaug12@xxx.combr> activityname = Class Validation Failed - Reject Accessbr> accounts = []br> user = elenaug12@xxx.combr> curExecutionId = PersonnaAssignment_WF.9090594br> accessItems = [com.saviynt.ecm.workflow.Request_Access : 2748]br>

 

Thanks in advance!

Regards,

Padmavathi

1 REPLY 1

rushikeshvartak
All-Star
All-Star

There is known issue with 24.7 version with email notifications please raise support ticket for patch

Jira: CONN-19520

Fixed version 24.7.2


Regards,
Rushikesh Vartak
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