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02/21/2024 01:06 AM
Hi All ,
I am trying to provision the account request from ARS to one of the SAP applications. The requests are getting submitted and pending tasks are getting created. but the provisioning job is getting stuck and is not picking up the pending tasks. I don't even see these jobs in the 'Running Jobs' tab. I don't see any error in the logs as well. How to resolve this issue?
The provisioning job is working fine for other SAP applications.
Thanks,
SP
02/21/2024 01:51 AM
@sp Restart the service once.
02/21/2024 02:34 AM
HI @sp , try to use advance query in job and give specific taskkey and see if that works.
Also, the advance query might have something already and hence not picking these tasks.
Thanks,
Amit
02/21/2024 03:07 AM
I did try using the advance query with just the taskkey I wanted to provision and facing the same issue.
02/21/2024 04:19 AM
Can you try creating new instance of job and run the same?
02/21/2024 07:24 AM
Yeah, I tried that as well. But it also got stuck .
02/21/2024 07:52 AM
Please validate below
Share logs when you start job,
02/23/2024 05:31 AM - edited 02/23/2024 05:38 AM
If I put taskkey in the provisioning job , the job is getting stuck and is not getting completed. If I remove the taskkey from the job and run the provisioning job, the job is getting completed, number of retries on pending task is increasing but the tasks are not getting completed. Not seeing any error as well.
Please find attached the logs
02/25/2024 11:20 AM
You have issue with Create Account JSON. please share same
02/26/2024 12:19 AM
@rushikeshvartak here's the create account JSON :
{
"ADDRESS": {
"LASTNAME": "${if(user?.customproperty1!=null){user.customproperty1+' '+user.lastname}else{user.lastname}}",
"FIRSTNAME": "${if(user?.preferedFirstName!=null){user.preferedFirstName}else{user.firstname}}",
"E_MAIL": "${if(user?.email!=null){user.email}else{''}}",
"LANGUP_ISO": "en",
"DEPARTMENT": "${if(user?.departmentname!=null){user.departmentname}else{''}}",
"FUNCTION": "${if(user?.job_function!=null){user.job_function}else{''}}",
"TEL1_NUMBR": "${if(user?.phonenumber!=null){user.phonenumber}else{''}}",
"SORT1_P":"INCTest_2",
"SORT2_P":"test"
},
"DEFAULTS": {
"DCPFM": "X",
"DATFM": "2",
"LANGU": "EN",
"SPLD": "LOCL"
},
"LOGONDATA": {
"USTYP": "A",
"GLTGV": "${(new java.text.SimpleDateFormat('yyyyMMdd').format(new Date()))}",
"GLTGB": "${(user.employeeType=='Third Party')?user.enddate:'99991231'}"
},
"PASSWORD": {
"BAPIPWD": "${randomPassword}"
},
"ALIAS": {
"USERALIAS":"${user.lastname+','+user.firstname}"
},
"GROUPS": {
"USERGROUP":"contractors"
}
}
02/26/2024 07:46 PM
Please share connection config screenshot
02/27/2024 12:39 AM
Please see the screenshots below:
02/27/2024 09:11 PM
Perform below changes
Also confirm does provisioning and import systems are different ?