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02/28/2023 10:58 AM - edited 02/28/2023 11:00 AM
Hi All,
When user requesting for Modify Account through ARS, the form is displaying as expected by fetching all the previously selected fields which user has selected as below
On the next page I am seeing some Empty fields which are supposed to be hidden, as you can see those fields are not present in the above Screenshot. But when I try to Submit the request, I am getting below Pop-Up Error.
When I see in the logs it's showing "value is blank.. set continue to false".
I am thinking it because that if the hidden Attributes are displaying with an Empty value (i.e., In Screenshot - REQUISITIONER, AP MANAGER, AP CLERK) (OR) if we use Action String in Dynamic Attributes then modify Account won't Submit the request Form.?
Attaching the Logs
Please let me know is there any issue on this.
NOTE: The Account Creation Process is working fine but the same is not working for Modify Account.
Solved! Go to Solution.
03/01/2023 12:33 AM
Can you let me know if you have put those DA values as mandatory which are coming as null ( even thought it has be hidden ), Also if its still showing after you kept it in Action string , make sure you have written the config correctly.
Also if you still face more issues, would suggest you to open FD and so that it can be checked out clearly
03/01/2023 04:49 AM - edited 03/01/2023 04:52 AM
Hi @Darshanjain,
Yes, All the DA's in the Ars form are Mandatory.
and Config is correct but one question that, if the Configuration is working for New Account request, then the same Config has to match for Modify Account, right?
NOTE: I haven't made the DA's as Required through Action String, but I've made it Mandatory through dynamic attribute check Box because in our case every Field in ARS has to be Mandatory.
03/16/2023 04:06 AM
Hi,
The issue got resolved now. The request is not submitting because the fields which are hidden are Mandatory (*Required), it is working when I made it Non required through Action String.