Add/Remove Access tasks not completing without any error : REST

[Aashish-Handa]

Hi Team, 

Facing a wierd situation while provisioning and deprovisioning a certain entitlement using a REST OOTB where the I can see the values of the httpParams in the logs fine, however, do not see the tasks getting completed in Saviynt. The pending tasks are getting updated but no error is seen there or even in the error logs. Creating an account is working fine.

ADD ACCESS JSON:
{
"call": [
{
"name": "call1",
"connection": "userAuth",
"url": "https://xxxxxxxx/PRRestService/OneIDMAccess/v1/AddUserRole",
"httpMethod": "PATCH",
"httpHeaders": {
"Authorization": "Bearer"
},
"httpParams": "{\"Application\":\"MyOrders\",\"SSO\":\"503378682\",\"Role\":\"MyOrders:EGM+Africa:GIQ Admin:GIQ Admin\"}",
"httpContentType": "application/json",
"successResponses": {
"statusCode": [
201,
200,
204
]
}
}
]
}

PFA the logs for the transaction. Also, a log snippet below:

Tried hardcoding the attributes but no luck. Request someone to please assist me on this. 

Thanks.

[This message has been edited by moderator to mask sensitive info]

[CR]

only put 200 alone and check security system connector got mapped or not?

"statusCode": [
200
]

[Aashish-Handa]

Tried changing the add access json with status code as 200 only, but still the same.

PFA the logs.

What I am a bit confused is the presence of the following log statements, can this be the reason for this issue:

2024-03-22T14:45:28+05:30-ecm-worker-rest.RestProvisioningService-quartzScheduler_Worker-8-xqgkx-DEBUG-EntitlementID: null

2024-03-22T14:45:28+05:30-ecm-worker-rest.RestProvisioningService-quartzScheduler_Worker-8-xqgkx-DEBUG-Entitlement_value:MyOrders:China:Accounts Payable:Billing

2024-03-22T14:45:28+05:30-ecm-worker-rest.RestProvisioningService-quartzScheduler_Worker-8-xqgkx-DEBUG-arsTasks?.requestAccessKey: com.saviynt.ecm.workflow.Request_Access : 6973

2024-03-22T14:45:28+05:30-ecm-worker-rest.RestProvisioningService-quartzScheduler_Worker-8-xqgkx-DEBUG-Adding entitlement MyOrders:China:Accounts Payable:Billing to user SightCall.Test2@GEHealthcare.com

2024-03-22T14:45:28+05:30-ecm-worker-rest.RestProvisioningService-quartzScheduler_Worker-8-xqgkx-DEBUG-entitlement value key is not null

2024-03-22T14:45:28+05:30-ecm-worker-services.SaviyntCommonUtilityService-quartzScheduler_Worker-8-xqgkx-DEBUG-USE_DEFAULT_ATTR_VALS_IN_REQUEST =

2024-03-22T14:45:28+05:30-ecm-worker-services.SaviyntCommonUtilityService-quartzScheduler_Worker-8-xqgkx-DEBUG-usedefaultval = false

2024-03-22T14:45:28+05:30-ecm-worker-services.SaviyntCommonUtilityService-quartzScheduler_Worker-8-xqgkx-DEBUG-Enter getStandardBindingVariable

2024-03-22T14:45:28+05:30-ecm-worker-services.SaviyntCommonUtilityService-quartzScheduler_Worker-8-xqgkx-DEBUG-Exit getStandardBindingVariable

2024-03-22T14:45:28+05:30-ecm-worker-rest.RestUtilService-quartzScheduler_Worker-8-xqgkx-DEBUG-Got showLogs = true

2024-03-22T14:45:28+05:30-ecm-worker-rest.RestProvisioningService-quartzScheduler_Worker-8-xqgkx-DEBUG-currentEntitlementJsonMap: [call:[]]

2024-03-22T14:45:28+05:30-ecm-worker-rest.RestProvisioningService-quartzScheduler_Worker-8-xqgkx-DEBUG-params.memento.addAccessJSON: [call:[]]

2024-03-22T14:45:28+05:30-ecm-worker-rest.RestProvisioningService-quartzScheduler_Worker-8-xqgkx-DEBUG-Total Call: 0

2024-03-22T14:45:28+05:30-ecm-worker-services.HttpClientUtilityService-quartzScheduler_Worker-8-xqgkx-DEBUG-called executePostRequestWithHeaders for api...

2024-03-22T14:45:26+05:30-ecm-worker-rest.RestProvisioningService-quartzScheduler_Worker-8-xqgkx-DEBUG-Inside pullObjectsByRest

2024-03-22T14:45:26+05:30-ecm-worker-rest.RestUtilService-quartzScheduler_Worker-8-xqgkx-DEBUG-Got showLogs = true

Thanks

[rushikeshvartak]

Please share Postman screenshot

Please share curl command [Refer https://codingnconcepts.com/postman/how-to-generate-curl-command-from-postman/ ]

[Amar_Simha]

@Aashish-Handa : Logs says the method is POST, but the example says PATCH. Is it working via postman?

Also, please mask the URLs before uploading to the forum.

[Aashish-Handa]

We tried using both POST and PATCH using POSTMAN and it worked. So thought of using PATCH instead of POST in Saviynt as well, but no luck.

The logs attached are from a POST call.

[rushikeshvartak]

Postman screenshot

Please share curl command [Refer https://codingnconcepts.com/postman/how-to-generate-curl-command-from-postman/ ]

[rushikeshvartak]

Automated provisioning is enabled ?

[Aashish-Handa]

Yes this is enabled and thats why we are able to create accounts.