Hii,
I want the implement the use case if request is raise from ARS then bypass the ticketcreation process and if request is raise through birthright rule or user update rule then only ritm will be generate,
Kindly suggest the sample json.
Currently I use the following rest snow api for this. But It not take else part, if task generate through rule it also not craete ritm getting error in craete ritm.
{
"ticketidPath": "call2.message.result.number",
"call": [
{
"name": "call1",
"connection": "acctAuth",
"url": "https://testdev.service-now.com/api/now/v1/table/sc_request",
"httpMethod": "POST",
"httpParams": "${if(task.requestKey!=null){\"opened_by\":\"\",\"requested_for\":\"\",\"assignment_group\":\"\",\"description\":\"\"}else if(task.source=='ZERODAY'||task.source=='PROVRULE'){\"opened_by\":\"svc_syt01dev\",\"cat_item\":\"${if(task.source=='PROVRULE'){ 'IT Security Provisioning Rule' }else{'IT Security Birthright Access'}}\",\"u_subcategory\":\"Identity Management\",\"u_subcategory\":\"Access Request\",\"request\":\"${response.call1.message.result.number}\",\"requested_for\":\"${user.firstname} ${user.lastname}\",\"assignment_group\":\"IAM\",\"due_date\":\"2024-01-26 00:03:15\",\"approval\":\"approved\",\"description\":\"Saviynt Task ID: ${task}\\\\r\\\\nTask type: ${if(task.tasktype==1){'Add Access'}else if(task.tasktype==2 && (allEntitlementsValues==null||allEntitlementsValues.isEmpty()||allEntitlementsValues=='')){'Delete Account'}else if(task.tasktype==2){'Remove Access'}else if(task.tasktype==3){'New Account'}else if(task.tasktype==6){'Enable Account'}else if(task.tasktype==14){'Disable Account'}else if(task.tasktype==12){'Update Account'}else if(task.tasktype==32){'Lock Account'}else if(task.tasktype==33){'Unlock Account'}else{task.tasktype}}\\\\r\\\\nUser Firstname: ${user.firstname}\\\\r\\\\nUser Lastname: ${user.lastname}\\\\r\\\\nAccount: ${task.accountName}\\\\r\\\\nApplication Name: ${endpoint}${if(allEntitlementsValues==null||allEntitlementsValues.isEmpty()||allEntitlementsValues==''){''}else{'\\\\r\\\\nAccount Entitlements: '+ allEntitlementsValues}}\"}else{\"opened_by\":\"svc_syt01dev\",\"cat_item\":\"IT Security Birthright Access\",\"u_subcategory\":\"Identity Management\",\"u_subcategory\":\"Access Request\",\"request\":\"${response.call1.message.result.number}\",\"requested_for\":\"${user.firstname} ${user.lastname}\",\"assignment_group\":\"${if(task.endpoint?.customproperty1 == 'LearningandDevelopment'){ 'Learning and Development' }else if(task.endpoint?.customproperty1 == 'ITServiceDesk'){ 'IT Service Desk' }else if(task.endpoint?.customproperty1 == 'FieldServices'){ 'Field Services' }else if(task.endpoint?.customproperty1 == 'PhysicalSecurity'){ 'Physical Security' }else{ 'IAM' }}\",\"due_date\":\"2024-01-26 00:03:15\",\"approval\":\"approved\",\"description\":\"Saviynt Task ID: ${task}\\\\r\\\\nTask type: ${if(task.tasktype==1){'Add Access'}else if(task.tasktype==2 && (allEntitlementsValues==null||allEntitlementsValues.isEmpty()||allEntitlementsValues=='')){'Delete Account'}else if(task.tasktype==2){'Remove Access'}else if(task.tasktype==3){'New Account'}else if(task.tasktype==6){'Enable Account'}else if(task.tasktype==14){'Disable Account'}else if(task.tasktype==12){'Update Account'}else if(task.tasktype==32){'Lock Account'}else if(task.tasktype==33){'Unlock Account'}else{task.tasktype}}\\\\r\\\\nUser Firstname: ${user.firstname}\\\\r\\\\nUser Lastname: ${user.lastname}\\\\r\\\\nAccount: ${task.accountName}\\\\r\\\\nApplication Name: ${endpoint}${if(allEntitlementsValues==null||allEntitlementsValues.isEmpty()||allEntitlementsValues==''){''}else{'\\\\r\\\\nAccount Entitlements: '+ allEntitlementsValues}}\"}",
"httpHeaders": {
"Authorization": "${access_token}"
},
"httpContentType": "application/json",
"successResponses": {
"statusCode": [
200,
201
]
}
},
{
"name": "call2",
"connection": "acctAuth",
"url": "https://testdev.service-now.com/api/now/v1/table/sc_req_item",
"httpMethod": "POST",
"httpParams": "${if(task.requestKey!=null){\"opened_by\":\"\",\"requested_for\":\"\",\"assignment_group\":\"\",\"description\":\"\"}else if(task.source=='ZERODAY'||task.source=='PROVRULE'){\"opened_by\":\"svc_syt01dev\",\"cat_item\":\"${if(task.source=='PROVRULE'){ 'IT Security Provisioning Rule' }else{'IT Security Birthright Access'}}\",\"u_subcategory\":\"Identity Management\",\"u_subcategory\":\"Access Request\",\"request\":\"${response.call1.message.result.number}\",\"requested_for\":\"${user.firstname} ${user.lastname}\",\"assignment_group\":\"IAM\",\"due_date\":\"2024-01-26 00:03:15\",\"approval\":\"approved\",\"description\":\"Saviynt Task ID: ${task}\\\\r\\\\nTask type: ${if(task.tasktype==1){'Add Access'}else if(task.tasktype==2 && (allEntitlementsValues==null||allEntitlementsValues.isEmpty()||allEntitlementsValues=='')){'Delete Account'}else if(task.tasktype==2){'Remove Access'}else if(task.tasktype==3){'New Account'}else if(task.tasktype==6){'Enable Account'}else if(task.tasktype==14){'Disable Account'}else if(task.tasktype==12){'Update Account'}else if(task.tasktype==32){'Lock Account'}else if(task.tasktype==33){'Unlock Account'}else{task.tasktype}}\\\\r\\\\nUser Firstname: ${user.firstname}\\\\r\\\\nUser Lastname: ${user.lastname}\\\\r\\\\nAccount: ${task.accountName}\\\\r\\\\nApplication Name: ${endpoint}${if(allEntitlementsValues==null||allEntitlementsValues.isEmpty()||allEntitlementsValues==''){''}else{'\\\\r\\\\nAccount Entitlements: '+ allEntitlementsValues}}\"}else{\"opened_by\":\"svc_syt01dev\",\"cat_item\":\"IT Security Birthright Access\",\"u_subcategory\":\"Identity Management\",\"u_subcategory\":\"Access Request\",\"request\":\"${response.call1.message.result.number}\",\"requested_for\":\"${user.firstname} ${user.lastname}\",\"assignment_group\":\"${if(task.endpoint?.customproperty1 == 'LearningandDevelopment'){ 'Learning and Development' }else if(task.endpoint?.customproperty1 == 'ITServiceDesk'){ 'IT Service Desk' }else if(task.endpoint?.customproperty1 == 'FieldServices'){ 'Field Services' }else if(task.endpoint?.customproperty1 == 'PhysicalSecurity'){ 'Physical Security' }else{ 'IAM' }}\",\"due_date\":\"2024-01-26 00:03:15\",\"approval\":\"approved\",\"description\":\"Saviynt Task ID: ${task}\\\\r\\\\nTask type: ${if(task.tasktype==1){'Add Access'}else if(task.tasktype==2 && (allEntitlementsValues==null||allEntitlementsValues.isEmpty()||allEntitlementsValues=='')){'Delete Account'}else if(task.tasktype==2){'Remove Access'}else if(task.tasktype==3){'New Account'}else if(task.tasktype==6){'Enable Account'}else if(task.tasktype==14){'Disable Account'}else if(task.tasktype==12){'Update Account'}else if(task.tasktype==32){'Lock Account'}else if(task.tasktype==33){'Unlock Account'}else{task.tasktype}}\\\\r\\\\nUser Firstname: ${user.firstname}\\\\r\\\\nUser Lastname: ${user.lastname}\\\\r\\\\nAccount: ${task.accountName}\\\\r\\\\nApplication Name: ${endpoint}${if(allEntitlementsValues==null||allEntitlementsValues.isEmpty()||allEntitlementsValues==''){''}else{'\\\\r\\\\nAccount Entitlements: '+ allEntitlementsValues}}\"}",
"httpHeaders": {
"Authorization": "${access_token}"
},
"httpContentType": "application/json",
"successResponses": {
"statusCode": [
200,
201
]
}
}
]
}
Suggest the sample json for this How we can achieve this.
