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ServiceNow REQ creation attributes

erinlewis
New Contributor
New Contributor

We use ServiceNow currently to create tasks for Epic provisioning. When creating that task we're passing the entitlement value to ServiceNow which for Epic is the unique/never changing template/sub-template ID; however, there's also a friendly template name. Multiple teams are using these REQs; provisioning, training, SER creation and the training team needs the entitlement display name, while the provisioning team want the template. We've looked into passing both the entitlement value and display name but was told it's not possible. It's just another attribute. Has anyone else done this successfully?

1 REPLY 1

rushikeshvartak
All-Star
All-Star

You want to pass Entitlement display name to REQ ?


Regards,
Rushikesh Vartak
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