Community Knowledge Base

AD Connector Full Import Job fails with “Threshold was met” error message

SymptomsAD Connector Full Import Job fails with “Threshold was met” error on savresponse. For customer performing bulk updates in application and mass deletion of accounts is required, the job will fail with below error as example:DiagnosisAs per dis...

Inactive Accounts not getting activated and creating duplicates (post sp3.9)

SymptomsREST Connector is unable to Activate Inactive accounts post sp3.9. Instead, it creates additional entry of Active Account and creates current Inactive account additional entry as Suspended from Import Service on the import date. Thereby causi...

AD Access Import Failure due to NULL error SAVResponse

SymptomsAD Access Import Failure due to null errors on Connecting-or-Importing-AD. The import is going to report savresponse as below: DiagnosisOne of the pre-requisites that must be checked for these errors are notation used on Customproperties unde...

ODBC support for DB Connectors

SymptomsQuestion : Can you please confirm if Saviynt supports ODBC connection?DiagnosisSolutionThis is possible using the db connection with JDBC-ODBC bridge driver. This is mentioned in the Database Connector documentation linked below. https://docs...

Handling Closure of Task in CreateTicketJson for Ticket Based Provisioning based on User Status

SymptomsConnection type: RESTApplication name - Ex: Ariba Requirement : It is a ticket-based Provisioning application, when user request Ariba application it should not create ticket in target and the task status should be auto complete in Saviynt.an...

Remove Account tasks for Application Owner Campaigns

SymptomsAccount removal tasks for the Application Owner Campaigns are not getting created when there are child entitlements involved.Logs would show similar errors as below: 219 [quartzScheduler_Worker-7]DEBUG campaigns.CampaignService - listOfReject...

Best Practices for Analytics v2 Health

Over time, v2 Analytics results can build up and cause outages due lack of space on the Elasticsearch nodes that handle the v2 Analytics. In order to mitigate this risk, we recommend taking the following actions.Analytic Control SettingsWhen creating...

ElasticSearch Alerts - Disk space optimization

Issue/IntroductionYou have received an email from Saviynt regarding emergency cleanup action required on the Elasticsearch service to prevent an outageCauseElasticsearch has accumulated too much data and is approaching disk space exhaustion. This low...

AD Import Failures due to timeout issues

SymptomsAD Import failure due to system errors like Deadlock, timeouts causes accounts to be Suspended. Because of connection timeout the import inferences number of accounts that are received from AD is way less than the # of total actual accounts.T...

Create Security System in CPAM

To create a security system, perform the following steps: Go to ADMIN > Identity Repository > Security Systems.The Security System List page is displayed.On the Security System tab, click the Actions arrow, and then select Create Security System.The...

How do we regenerate email id's when there is change in the name attribute

Solution : We can auto generate the email address when there is a change of first name or last name using user update rule. You need to use the “Generate User Email” action under User Update rule to achieve this use case and explanation for the ac...