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Knowledge Base Articles

Invalid Token when viewing request history

SymptomsWhen reviewing the request history we can only ever view one request before receiving an invalid token error and clicking other requests loads the initial one we selected.  This makes getting request ids, viewing old requests, and investigati...

"Error Occurred" popup while clicking on Campaign Config Entitlement Owner or selecting the type of the campaign as Entitlement Owner while creating the campaign

Issue: Getting a pop-up error occurred while clicking on Campaign Config Entitlement Owner or selecting the type of the campaign as Entitlement Owner while creating the campaign     Solution: This is a known issue in the 2022.0.0 version and we ...

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ND by Saviynt Employee
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Entitlements not showing up on Request Form

SymptomsUsers are unable to view entitlements while requesting access for an application.DiagnosisBelow config is set at the Global Config level where it is restricting the entitlements without owners to not be visible.  Solution The above config sho...

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prasannta by Saviynt Employee
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Request Access not moving further for action

SymptomsRequest Access page not moving ahead for further action. The Request page keeps on loading.DiagnosisThis issue can happen if the endpoint has Dynamic Attributes configured which references the '$(requestor)' or '$(requestee)' binding variable...

prasannta by Saviynt Employee
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Azure AD Group Management- Group Owner Assignment

Symptoms:1. when we are creating  AAD group and assign the owner , for which endpoint we are trying to create AAD group under that same endpoint owners AAD account also should be present.2. In this case you are trying to create AAD group under AZURE ...

manikandan by Saviynt Employee
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Access token generation failing for REST connector

SymptomsRequirement is to integrate SAP concur as REST connected application using Oauth authentication to connect to Concur.Connectivity works for 1 hour but after that access token is getting expired.Using same refresh token we are able to generate...

SB by Saviynt Employee
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Need to send yesterday's date as End date in REST json

SymptomsThe application should be able to send yesterday's date in the End date field. Currently it is sending todays date when using <endDate>${(new Date()).format('MM-dd-yyyy')}</endDate> SolutionWe need to use SUB function in order to send Yesterd...

SB by Saviynt Employee
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