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Bharani
Saviynt Employee
Saviynt Employee

Symptoms

In Campaigns, when Certifier trying to consult the request then User list is not available 

Diagnosis

Firstly, we tired to replicate the same request from our end with Role_Admin savrole and able to view the user list from our end. Later we checked the certifier user Savrole and it is not  Role_Admin. Then we checked the Savrole details and Access. When we face these kind of issues we need to check.
a) We need to  check whether Sav roles have access to "/ECM/users/list"
b)  We need to check if any of the assigned Sav Roles have "Request For All" selected under "Whom to Request". The list of users for the consult pop-up is displayed based on this configuration + the consult query

Solution

In Savrole Details,  "Whom to Request" option is set to "Request to Self" due that they are unable to consult. 

We changed "whom to Request" option to "Request for all" and this issue is fixed.

Version history
Last update:
‎01/09/2023 03:42 AM
Updated by:
Contributors