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removing void requests from approval page

N598231
New Contributor III
New Contributor III

Hi

Can you please let me know how to remove void requests from the request approvals page? when i click on 'discontinue', i receive a 'request not found' message - and request appears on the request approval list.

N598231_0-1712586713040.png

 

2 REPLIES 2

pruthvi_t
Saviynt Employee
Saviynt Employee

Hi @N598231 ,

Greetings.

Please refer to below forum post where a workaround is provided for similar issue. You can expire the request using below approach. However, are you able to replicate it?? Was the behaviour same if you raise a request for same user for same applications.

https://forums.saviynt.com/t5/identity-governance/approval-request-not-clearing-after-approval/m-p/8...

Thanks,


Regards,
Pruthvi

Raghu
All-Star
All-Star

@N598231  you can close it via expire request through update script (enhanced query use it 😞

Update request id  below condition do it

select requestkey as ars_Requests__primarykey ,4 as ars_Requests__status
from ars_requests where SUBSTR(JBPMPROCESSINSTANCEID, INSTR(JBPMPROCESSINSTANCEID, '.') + 1, LENGTH(JBPMPROCESSINSTANCEID))='1319709' limit 1;

 


Thanks,
Raghu
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