Announcing the Saviynt Knowledge Exchange unifying the Saviynt forums, documentation, training,
and more in a single search tool across platforms. Read the announcement here.

Modern UI request showing up as Classic UI request during approval stage

savuser17
New Contributor II
New Contributor II

Hi team,

We have encountered a strange occurrence in live environment - for a particular application, the form is in Modern UI. However, requests here and there after they are submitted, show to the approvers in Classic UI form for some reason.

In fact, it has so happened that the same user raised same access request for two different users who have the same manager, but while one of them has gone for approval in Modern UI as expected, for the second, it is showing old UI.

Upon testing in another environment, the particular odd request behaves normally. It is UAT environment so everything is same as in live environment

Does anyone have any pointers on why this could be happening? Or where I can look? Logs aren't any help as there is technically no error, just strange behavior.

Thanks in advance.

5 REPLIES 5

rushikeshvartak
All-Star
All-Star

what is config under Endpoint - Application experience 


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

Hi,

It's marked as None.

Thanks

Is it happening still or for 1 request it happened 


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

It's not a continuous thing but there are a couple of requests like that. As far as we know, it happens occasionally (not very regularly) and with no visible patterns so far

Need logs


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.