Unable to resolve dynamic attributes during REST provisioning

[manugupta]

We have a ServiceNow connector. We have validated the create account API and it is working through Postman. However, when we use the OOTB connector, the account gets provisioning to ServiceNow but rather than passing the actual value, Saviynt is provisioning dynamic attribute as a as a string.

Expected outcome:

First_name in SNOW: Michelle

Actual outcome:

First_name in SNOW: ${user.firstname}

[NM]

Hi @manugupta can you share full json.

[Manu269]

@manugupta share the create Account json.

NOTE : PLEASE HIDE SENSITIVE DETAILS

[manugupta]

Please find attached the CreateAccount JSON. Thanks for helping, team.

[NM]

@manugupta can you just pass first name dynamic variable instead of last name to see the results.

And share logs after provisioning.

[manugupta]

I tried with just first_name and it worked. However, the other attributes are also similarly added to the JSON and are populated. What could be the issue? I tried removing just the manager one but still the same.

[Amit_Malik]

secondaryPhone and systemUserName  , this attribute is most probably creating issue. Can you use it in this format , yours is in lowercase

[Amit_Malik]

is it just firstname or every attribute coming in ${} format.

can you enable "showLogs": true in configJson , that will hopefully show the entire payload in logs. Including exactly what Saviynt sending in API call.

Share that part of log.