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08/01/2023 02:42 AM - last edited on 08/07/2023 04:05 AM by Sunil
Hi,
We have been building snow ticketing integration and noticed some strange behaviour. See below for explanation of the issue.
When two tasks are generated as a part of same request or rule, then only one task gets provisioned as a ticket, with some conditions:
Whereas, if e.g. 'create account' task comes from a separate request/rule and 'add entitlement' task comes from a different request/rule, then both tasks are provisioned as tickets and no problem.
So, the question is, when two tasks are linked together, how could these two still be provisioned as separate tickets?
OR
In a scenario where 'create account' and 'add entitlement' tasks are linked together, how to include information of those both actions to the ticket?
Thanks already in advance!
Hi, any comments for this?
BR,
Ella
[This message has been edited by moderator to merge reply comment]
08/07/2023 09:08 AM
Let me check on this and will update you.
08/07/2023 10:46 AM
Apply entitlementsonly under security system - create task action
08/08/2023 01:36 AM
Hi,
I tried this but then in this case no account representation was created inside Saviynt for the user. This will cause issues in our implementation further on.