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SNOW as Ticketing System

vivekrajan1
New Contributor
New Contributor

 

Hi Team,

Connector Type: Rest
Version: v24.3
JSON attached for reference

Current Scenario:
1. In Saviynt, I submit a Request for an Application-A by adding 4 Entitlements.
2. Then Saviynt creates 4 Add-Access Tasks.
3. Then, after running WSRERTY job, Saviynt creates 1 REQ number at SNOW.
4. Then SNOW creates 1 SCTasks per Entitlement, totally 4 SCTasks will be created.

Actual Result:
To close the Tasks at Saviynt, TicketStatusJSON checks REQ status and closing all the Saviynt Tasks bulkly.

Expected Result:
But I want to close Saviynt Tasks when 1 SCTasks gets closed at ServiceNow.

if this is possible, could you please share a sample CreateTicketJson and TicketStatusJSON

Saviynt Documentation have sample for CreateTicketJson and TicketStatusJSON at Request Level but not at the SCTasks level.

1 REPLY 1

rushikeshvartak
All-Star
All-Star

since REQ is created by saviynt only REQ can be closed , creating SC task is internal hence its not possible


Regards,
Rushikesh Vartak
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