Service Now as Ticketing Tool

[sabthamis]

Hi Everyone,

We are integrating Service Now as ticketing tool. We get the wrapper API to create the request in Service Now. something like below. Now my question is 

https://doamin.service-now.com/api/sn_sc/servicecatalog/items/540a9f7e3190sadknaskasd7cebb358a/order...

1.Is there any configuration required from Service Now to be done ? Do they need to onboard Saviynt now as application in Service Now ? If yes is there any documentation that can be referred for the same ?

2.540a9f7e3190sadknaskasd7cebb358a

What is the above value we pass in the URL and What should we ask the SNOW team to get the data ?

Thanks.

[rushikeshvartak]

It will be only connection creation in saviynt and attaching to service desk connection under security system

https://docs.saviyntcloud.com/bundle/ServiceNow-v24x/page/Content/ServiceNow-as-a-Ticketing-System.h...