in service now do not need remove/disable account ticket

[K_India]

Hi 
I am using below JSON for createTicket in REST connection, I do not need remove/disable account ticket to be created in ServiceNOW all other ticket is fine to create. So for remove/disable account task should be provisioned without service now intervention. Is it possible? appreciate any solution or suggestion

{
"call": [{
"name": "call1",
"connection": "userAuth",
"url": "https://stage.api.xxx.com/digital/servicenowqa/v1/sc_request",
"httpMethod": "POST",
"httpParams": "{\"insert\": {\"partnerInfo\": {\"name\": \"com.xxxxxx.itr.idm\",\"externalRecord\": \"11072023\"},\"item\":\"General Service Request\",\"itemVariables\": {\"v_requested_for\": \"${requestor.username}\",\"v_configuration_item\":\"${endpoint.customproperty1}\",\"assignment_group\": \"{endpoint.customproperty2}\",\"v_short_description\":\"${if(task.tasktype == 2) { 'REMOVE';} else {'ADD';}} ${endpoint.endpointname} user for ${user.username} \",\"v_detailed_description\":\"Request id : ${requestid} \\\\nApplication Name : ${endpoint.endpointname}\\\\n \\\\nAction : \\\\nRequest Type : ${if(task.tasktype == 2) {'REMOVE';} else {'ADD';}} \\\\nRequested By : ${requestor.firstname},${requestor.lastname} (${requestor.username}) \\\\nRequested for : ${user.firstname},${user.lastname}(${user.username})\\\\nEntitlements :\\\\n${allEntitlementsValues}\\\\nAddtional information :${reqAttrs.customproperty32} ,${reqAttrs.customproperty31} \\\\n \\\\nRequestor comments :\\\\n${task.requestKey==null?'':task.requestKey?.comments?.replaceAll('<.*?>','').replaceAll('\\n','').replaceAll('\\r','').replaceAll('[^ -~À-ÿ]+','').replaceAll(new String('XFw='.decodeBase64()),new String('XFxcXA=='.decodeBase64()))} \\\\n \\\\nApprovers: ${approvers} \\\\nApprover comments : \\\\n\\\\nSaviynt Taskid : ${taskIds} \\\\n \"}}}",
"httpHeaders": {
"Authorization": "${access_token}"
},
"httpContentType": "application/json",
"ticketidPath": "result.number",
"ticketStatusPath": "result.state",
"ticketStatusValue": [
"Open",
"OPEN",
"open",
"Assigned"
],
"unsuccessResponses": {
"message": "Failed to create the ticket"
},
"successResponses": {
"statusCode": [
200,
201
]
}
}]
}

[rushikeshvartak]

"connection": "${(task.tasktype == '30' || (task.tasktype == '2' && task?.entitlementValueKey == null)) ? '' : 'userAuth'}"

Condition 1: task.tasktype == '30'

• If this condition is true, "connection" is set to an empty string (''), leaving it blank.

Condition 2: (task.tasktype == '2' && task?.entitlementValueKey == null)

• If task.tasktype is 2 and task?.entitlementValueKey is null, "connection" is also set to '' (blank).

Else: If neither condition is true, "connection" is set to 'userAuth'.

Task type 30 = Disable Account Task

Task type 2 & without entitlement value is remove account

[K_India]

When I use the json provided by you in above solution, it did not generate ticket number but task do not get completed

[rushikeshvartak]

• Does it works from postman ?

[K_India]

No, It is from ARS only.  I have removed account for the application from request access from others page then it generated the task. And i run the job to complete the tas but it gives this comments. however for add access and other things  it successfully generates (works as expected) the ticket number and after ticket get closed here task also get completed. 

[rushikeshvartak]

Share updated json with logs