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02/05/2024 07:07 AM
We have a requirement to show rejected entitlement in the email template in case of partial approvals.
For instance, when a user submits a request for 5 entitlements, and out of those, 2 are approved while 3 are rejected, only one email about the approved entitlements is being sent. There's no email being sent about the three rejected entitlements, even when there's a transition in the workflow along with an attached email-template.
So, we are looking for a way where we can see 2 approved and 3 rejected entitlements in the same email-template or different email-templates. Could you please help with this?
Attaching the workflow for reference.
02/05/2024 07:28 AM - edited 02/05/2024 07:15 PM
use below variable
Entitlements rejected - ${entitlementshtmltablerows}
To get what variables are present to use in the email template, check using the below expression. By putting it in the email body, it will print all variable names with values, and then accordingly, you can use it:
${this.binding.variables.each {k,v -> println "$k = $v" + "" + "br" + ">"}}
02/05/2024 08:13 AM
Hi @dgoje
Please refer below documentation for configuring rejection emails:
Check section -> Configuring Request Rejection Notification Email
Please try out the variables listed in that section and let us know if it works as expected or not.
Thanks
02/07/2024 06:00 AM
Hi,
As suggested, I tried using the Access Approval node in the workflow, but the issue still persists. Specifically, emails are only sent for approved entitlements, while no emails are sent for rejected entitlements.
Note: I tested this with different entitlement owners, but the outcome remained the same.
Thanks!
02/07/2024 06:22 AM
Can you share result of code share above
${this.binding.variables.each {k,v -> println "$k = $v" + "" + "br" + ">"}}
02/07/2024 06:29 AM
Hi Rushikesh,
Please find the attachment below. Thanks.
02/07/2024 06:36 AM
Can you paste as text . Also confirm which entitlement was rejected
02/07/2024 09:57 AM
Hi Rushikesh,
I believe there's a disconnect.
When I use the binding variable (${entitlementshtmltablerows}) in the workflow node activity grant access (see the workflow above for reference), I'm only getting the entitlements which are approved. That's the issue I'm facing; I'm unable to fetch rejected entitlements in the workflow node activity grant access.
And also, the workflow doesn't seem to enter the workflow node activity reject access, hence I'm unable to send the attached email template or retrieve the rejected entitlements.
To demonstrate my point, I've requested 4 entitlements, approved 2, and rejected 2.
Entitlement | Status |
Carrier Audit | Approved |
Claims Audit | Approved |
Compliance | Rejected |
MGU Claims | Rejected |
And I'm sending you in text the email template attached for the workflow node activity grant access. Just a reminder in case of partial approval the workflow doesn't seem to enter the workflow node activity reject access.
ADName = testadmin.newhire1br> entitlements = [Carrier Audit - Carrier Audit, Claims Audit - Claims Audit]br> jbpm_activity_name = Grantbr> allApproversComments = br> ManagerName = account, Testingadmin2br> fullrowhtmltablerows = br> listofallrolesinrequest = []br> approvedEntitlementsOwners = [90348, 90567]br> entitlementshtmltablerowsv2 = IMS Carrier Audit [StartDate-(07 Feb 2024 17:39)UTC Carrier Audit IMS Claims Audit [StartDate-(07 Feb 2024 17:39)UTC Claims Audit br> entitlementshtmltablerowsv3 = IMS Carrier Audit [StartDate-(07 Feb 2024 17:39)UTC Carrier Audit IMS Claims Audit [StartDate-(07 Feb 2024 17:39)UTC Claims Audit br> AgentId = br> requestlink = null/jbpmworkflowmanagement/showrequestdetails/IMS_WorkFlow.4711685?reqid=2983br> allRejectorsComments = br> SegmentName = Corp Initiativesbr> rolesApprovedOrRejected = []br> rolename = br> request_access = com.saviynt.ecm.workflow.Request_Access : 6763br> users = 90574br> InstanceName = br> allRejectors = []br> task = com.saviynt.ecm.task.ArsTasks : 32133br> SegmentCode = 171013br> requestid = 4711685br> rolemap = [:]br> baseUrlForEmail = https://e.saviyntcloud.com/ECMbr> assignee = 90348br> activityname = Grantbr> request = com.saviynt.ecm.workflow.ARS_Requests : 2983br> exceptionCount = 0br> fullhtmlassignedrows = br> requestkey = 4711685br> rejectedEntitlementsOwners = []br> roles = nullbr> rejectedByMap = [:]br> CitrixRequired = Yesbr> out = java.io.PrintWriter@1f8cd879br> assigneemanager = 008655br> endpoint = IMSbr> requesttype = New Accountbr> dynamicAttrsList = []br> approvallink = null/jbpmworkflowmanagement/showrequestdetails/IMS_WorkFlow.4711685br> REQUESTORIGIN = ECMV6br> allrolesinrequest = br> email = br> endpoints = (IMS)br> entitlementshtmltablerows = IMS Carrier Audit Carrier Audit IMS Claims Audit Claims Audit br> rolesshtmltablerows = br> manager = 90567br> approvedByMap = [com.saviynt.ecm.workflow.Request_Access : 6763:[90348, 90567], com.saviynt.ecm.workflow.Request_Access : 6764:[90348, 90567]]br> ACCOUNTNAME = testadmin.newhire1br> entitlement_values = [Carrier Audit, Claims Audit]br> allApprovers = [90348, 90567]br> requestor = 90572br> ADEmailAddress = testadmin.newhire1@ryansg.combr> ENDPOINT = 14br> accounts = []br> user = 90574br> curExecutionId = IMS_WorkFlow.4711685br> accessItems = [com.saviynt.ecm.workflow.Request_Access : 6763, com.saviynt.ecm.workflow.Request_Access : 6764]br> Hi testadmin,
This is to confirm that the access request (details are below) raised for you has been approved. A ticket has been assigned to the appropriate application team to finalize the requested access.
The request details are as below:
Application : IMS
Request ID : 4711685
Request submitted for: newhire1, testadmin
Request Type : New Account Access
Approved By (username): [90348, 90567]
Approved By (display name): Goje, Deepika (Contractor) ; account, Testingadmin2
Approved Entitlements:
Endpoint | Entitlement |
IMS | Carrier Audit |
IMS | Claims Audit |
Rejected Entitlements:
Endpoint | Entitlement |
IMS | Carrier Audit |
IMS | Claims Audit |
[ADName:testadmin.newhire1, entitlements:[Carrier Audit - Carrier Audit, Claims Audit - Claims Audit], jbpm_activity_name:Grant, allApproversComments:, ManagerName:account, Testingadmin2, fullrowhtmltablerows:, listofallrolesinrequest:[], approvedEntitlementsOwners:[90348, 90567], entitlementshtmltablerowsv2: IMS Carrier Audit [StartDate-(07 Feb 2024 17:39)UTC Carrier Audit IMS Claims Audit [StartDate-(07 Feb 2024 17:39)UTC Claims Audit , entitlementshtmltablerowsv3: IMS Carrier Audit [StartDate-(07 Feb 2024 17:39)UTC Carrier Audit IMS Claims Audit [StartDate-(07 Feb 2024 17:39)UTC Claims Audit , AgentId:, requestlink:null/jbpmworkflowmanagement/showrequestdetails/IMS_WorkFlow.4711685?reqid=2983, allRejectorsComments:, SegmentName:Corp Initiatives, rolesApprovedOrRejected:[], rolename:, request_access:com.saviynt.ecm.workflow.Request_Access : 6763, users:90574, InstanceName:, allRejectors:[], task:com.saviynt.ecm.task.ArsTasks : 32133, SegmentCode:171013, requestid:4711685, rolemap:[:], baseUrlForEmail:https://e.saviyntcloud.com/ECM, assignee:90348, activityname:Grant, request:com.saviynt.ecm.workflow.ARS_Requests : 2983, exceptionCount:0, fullhtmlassignedrows:, requestkey:4711685, rejectedEntitlementsOwners:[], roles:null, rejectedByMap:[:], CitrixRequired:Yes, out:java.io.PrintWriter@1f8cd879, assigneemanager:008655, endpoint:IMS, requesttype:New Account, dynamicAttrsList:[], approvallink:null/jbpmworkflowmanagement/showrequestdetails/IMS_WorkFlow.4711685, REQUESTORIGIN:ECMV6, allrolesinrequest:, email:, endpoints:(IMS), entitlementshtmltablerows: IMS Carrier Audit Carrier Audit IMS Claims Audit Claims Audit , rolesshtmltablerows:, manager:90567, approvedByMap:[com.saviynt.ecm.workflow.Request_Access : 6763:[90348, 90567], com.saviynt.ecm.workflow.Request_Access : 6764:[90348, 90567]], ACCOUNTNAME:testadmin.newhire1, entitlement_values:[Carrier Audit, Claims Audit], allApprovers:[90348, 90567], requestor:90572, ADEmailAddress:testadmin.newhire1@ryansg.com, ENDPOINT:14, accounts:[], user:90574, curExecutionId:IMS_WorkFlow.4711685, accessItems:[com.saviynt.ecm.workflow.Request_Access : 6763, com.saviynt.ecm.workflow.Request_Access : 6764]]
Please let me know if you need further clarification.
Thanks!
02/07/2024 11:15 AM
Rejected Entitlement will be available in Rejected block on workflow
02/08/2024 05:37 AM
Hi Rushikesh,
As clearly mentioned above, in the case of partial approval, the workflow doesn't seem to enter the block activity reject access. Hence, I'm unable to send the attached email template or retrieve the rejected entitlements.
Thanks!
02/08/2024 08:44 PM
If you are using serial workflow then use parallel workflow
I have tested on parallel workflow and its working as expected.