show entitlements for inactive accounts and check if account is inactive then enable and provision

[sandeepgudipudi]

Hi,

I have a requirement that enable account and entitlement request can't be a separate request. Is there a way in workflow to validate if account is inactive then enable account and activate in target 

Disable New Account Request if Account Already Exists is set to OFF and unchecked Show Inactive Accounts in ARS

[rushikeshvartak]

• if account is inactive, it will not create task entitlement addition
• Hence, it will be 2 separate requests: enable account, then add access

[sandeepgudipudi]

is it possible to check account status in workflow, if yes can you provide query

[rushikeshvartak]

You can have dynamic attribute (hidden) and use same in workflow

[sandeepgudipudi]

i need a query like if account status is Inactive{DA} then Enable Account

[rushikeshvartak]

• You can use same . in Update Account JSON/ Add Access JSON based on DA call enable account JSON/call

[sandeepgudipudi]

Salesforce connection does not have configuration to enable account json. Do you have alternate solution

[rushikeshvartak]

hence i have suggested call update account and from update account call enable account

[sandeepgudipudi]

can you help with screenshot of the configuration to achieve this 

[rushikeshvartak]

• Create actionable analytics with Update Account JSON.
• In Update Account JSON define column/call to enable account