ServiceNow Saviynt App displaying Inactive Accounts

[dchaudhary1]

Hi,

It is been observed that Saviynt app is displaying inactive accounts in drop down when we need to select account. The expected behaviour should be that it should only display the active accounts similar to Access Request in Saviynt EIC.

Is there anyway to only show the active accounts in SaviyntApp, i couldn't find any configuration within the app.

Thanks,

Divya

[This message has been edited by moderator to mask sensitive information]

[saikanumuri]

Hi @dchaudhary1 

Thanks for reaching out. I am working on this internally and will get back to you.

[saikanumuri]

Hi @dchaudhary1 

Please open a support ticket referencing this post and we will check and provide you with the next steps on the ticket

[dchaudhary1]

Hi @saikanumuri ,

Thank you for your reply. I will raise the support ticket.

Thanks,

Divya

[dchaudhary1]

[#2008340] ServiceNow Saviynt App displaying Inactive Accounts : Saviynt Inc