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Not able to correlate identities in Saviynt app for servicenow

manishka
New Contributor
New Contributor

Requirement:

Implement Saviynt app for servicenow.

Achievements:

Installation of saviynt app for servicenow is done properly. All identities, accounts, entitlements and applications imported to saviynt app for servicenow.

Challenge:

I tried updating user link properties there in saviynt app for servicenow but identities are not getting correlated correctly with saviynt identites. Below are mapping details.

manishka_0-1713168886394.png

While requesting from servicenow i am getting below error:

Request is getting auto rejected with below error.

manishka_1-1713169025082.png

How can i remove that error?

1 REPLY 1

rushikeshvartak
All-Star
All-Star

make Name as lowercase name


Regards,
Rushikesh Vartak
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