[ServiceNow As Ticketing System]: Not Able to autentificate through UI

[KhaoulaD]

Hello,

I'm trying to retrieve the token using OAuth2 authentification to authenticate to serviceNow(AskMe) i'm able to do that using postman but seems that the token is not displayed once i authenticate as shown below:

Also, i tried through the UI but getting the error below:

User Not Authenticated","detail":"Required to provide Auth information"

Below the connection JSON used:

{
"authentications":{
"ServiceNow":{
"authType":"oauth2",
"url":"https://domainName/v1/oauth20/token",
"httpMethod":"POST",
"httpParams":{
"grant_type":"Password Credentials",
"client_secret":",
"client_id":"",
"username":"",
"password":""
},
"httpHeaders":{
"contentType":"application/x-www-form-urlencoded"
},
"httpContentType":"application/x-www-form-urlencoded",
"expiryError":"ExpiredAuthentificationToken",
"authError":[
"InvalidAuthenticationToken"
],
"errorPath":"error.code",
"timedOutError":"Read Timed out",
"TokenResponsePath":"access_token",
"retryFailureStatusCode":[
401
],
"maxRefreshTryCount":5,
"tokenType":"Basic",
"accessToken":"Basic abcd"
}
}
}

Do you have any idea or faced this issue before?

Best Regards,

Khaoula DOUHI

[rushikeshvartak]

Please share curl command [Refer https://codingnconcepts.com/postman/how-to-generate-curl-command-from-postman/ ]

[Manu269]

@KhaoulaD for the same cases :

{
"authentications": {
"userAuth": {
"authType": "oauth2",
"url": "https://<domain name>/oauth_token.do",
"httpParams": {
"password": "<password>",
"grant_type": "password",
"scope": "useraccount",
"client_id": "<client id>",
"client_secret": "<client secret>",
"username": "<username>" },
"httpHeaders": {
"Content-Type": "application/x-www-form-urlencoded" },
"authError": [
"InvalidAuthenticationToken" ],
"httpMethod": "POST",
"httpContentType": "application/x-www-form-urlencoded",
"errorPath": "error.code",
"maxRefreshTryCount": 5,
"tokenResponsePath": "access_token",
"tokenType": "Bearer",
"retryFailureStatusCode": [
401
],
"accessToken": "Bearer token" }
}
}

We had to pass all the 4 highlghted paramters.

[sai_kanumuri]

Hi @KhaoulaD ,

Please share the postman screenshot with the payload and curl command.

[KhaoulaD]

Hello,

This is the postman call throught OAuth 20

The test connection is failing through UI with this JSON:

{
"authentications":{
"ServiceNow":{
"authType":"oauth2",
"url":"https://domainName/v1/oauth20/token",
"httpMethod":"POST",
"httpParams":{
"grant_type":"Password Credentials",
"client_secret":",
"client_id":"",
"username":"",
"password":""
},
"httpHeaders":{
"contentType":"application/x-www-form-urlencoded"
},
"httpContentType":"application/x-www-form-urlencoded",
"expiryError":"ExpiredAuthentificationToken",
"authError":[
"InvalidAuthenticationToken"
],
"errorPath":"error.code",
"timedOutError":"Read Timed out",
"TokenResponsePath":"access_token",
"retryFailureStatusCode":[
401
],
"maxRefreshTryCount":5,
"tokenType":"Basic",
"accessToken":"Basic abcd"
}
}
}

I passed all the parameters without success

[rushikeshvartak]

• Url in screenshot and JSON is different 
• tokenResponsePath is missing

Please share curl command [Refer https://codingnconcepts.com/postman/how-to-generate-curl-command-from-postman/ ]