Service Account Campaign is getting automatically completed on launching.

[Deepanshu27]

Hi,

I am want to create a service account campaign but every time I am creating the campaign it is getting automatically completed.

Below is my campaign configuration and the account i want to certify.

Below is the Error I am receiving in the logs for this campaign.

{
"error" : {
"root_cause" : [
{
"type" : "index_not_found_exception",
"reason" : "no such index",
"resource.type" : "index_or_alias",
"resource.id" : "serviceaccountorphantest9",
"index_uuid" : "_na_",
"index" : "serviceaccountorphantest9"
}
],
"type" : "index_not_found_exception",
"reason" : "no such index",
"resource.type" : "index_or_alias",
"resource.id" : "serviceaccountorphantest9",
"index_uuid" : "_na_",
"index" : "serviceaccountorphantest9"
},
"status" : 404
}

Kindly provide your inputs to troubleshoot the issue.

Regards,

Deepanshu

[RakeshMG]

Please create a new Campaign with different name and launch again. Without any special character or numeric, use only Alphabets. 

Let me know, if you are still getting same error.

[Deepanshu27]

Hi Rakesh,

Still getting same error with the certification completing automatically.

{
"error" : {
"root_cause" : [
{
"type" : "index_not_found_exception",
"reason" : "no such index",
"resource.type" : "index_or_alias",
"resource.id" : "serviceaccounttestingnew",
"index_uuid" : "_na_",
"index" : "serviceaccounttestingnew"
}
],
"type" : "index_not_found_exception",
"reason" : "no such index",
"resource.type" : "index_or_alias",
"resource.id" : "serviceaccounttestingnew",
"index_uuid" : "_na_",
"index" : "serviceaccounttestingnew"
},
"status" : 404
}

is the account query I am using right or for service account campaign it automatically detects the accounts with account type as Service Account and show them?

AccountType in ('Service Account') and status in ('Manually Provisioned','1','Active')

Regards,

Deepanshu

[rushikeshvartak]

Does other campaign creation working ?

Raise freshdesk ticket for ES Index issue.

[Deepanshu27]

Other types of campaigns are working like user manager and ent owner campaign only service account campaign is posing an issue.

[rushikeshvartak]

Are you able to create now also ? maybe space issue.

[Deepanshu27]

Yes i just created one it worked fine only service account campaign is posing an issue.

[rushikeshvartak]

Raise freshdesk ticket