ServiceNow Access

[sab2]

Hi,

We are integrating Saviynt with ServiceNow using REST connector. Does anyone know, what accesses need to be assigned to the servicenow service account (from the servicenow side) so that Saviynt can call and create APIs / tickets?

Thank you!

[rushikeshvartak]

https://www.servicenow.com/community/service-management-forum/need-user-account-that-can-only-create...

[sab2]

Thank you Rushikesh! Do you know of any Saviynt documentation that provides this information?

Seems that link is a community post for ServiceNow and not so much a document.

Thank you!

[rushikeshvartak]

Enable Below tick under user

[sab2]

Thank you. And that checkbox is on the servicenow access side? 

[rushikeshvartak]

Yes under user

[sab2]

Thank you! This was helpful but we are looking for links to official Saviynt documentation that states which permissions to use for the service accounts for the servicenow side.  

[rushikeshvartak]

{"call":[{"name":"call1",
"connection":"ServiceNow",
"url":"https://<DOMAIN_NAME>/api/now/table/sc_req_item?sysparm_query=number=${ticketID}&sysparm_limit=1&sysparm_display_value=true",
"httpMethod":"GET",
"httpHeaders":{"Authorization":"${access_token}"},
"httpContentType":"application/json",
"ticketStatusPath":"result[0].state",
"ticketStatusValue":["Closed Complete"],
"successResponses":[{"statusCode":[200]}]}]}

[Ishan]

@sab2  You can check the documentation here. You will need to populate CreateTicketJSON and TicketStatusJSON to integrate with SNOW ticketing system.