REST - Remove entitlements from Inactive Accounts

[piyushm]

Hello,

We are seeing an issue with the Inactive accounts for ServiceNow (REST connector) where the entitlements associated with these accounts are not getting removed from Saviynt even if the target application does not have any entitlements(or the entitlements are removed directly from the target). 

Is there any parameter that needs to be set specifically in the Status and Threshold Config?

[dgandhi]

Is the import job (both account and access) completed successfully?

[piyushm]

Hi Devang,

Yes, both jobs are successful.

[rushikeshvartak · Accepted solution]

deleteLinks : true

• Specify deleteLinks as true allow the recon job to remove the deleted account and entitlement from IGA if the account or the entitlement is deleted in Zendesk.

• https://docs.saviyntcloud.com/bundle/REST-v23x/page/Content/Examples-for-JSON-Construction.htm 

[piyushm]

Hi @rushikeshvartak - Tried adding this parameter. But after running the import jobs still the entitlements are present.

[piyushm · Accepted solution]

It worked after adding to STATUS_THRESHOLD_CONFIG attribute. it doesn't work if you add it to statusAndThresholdConfig inside ImportaccountEntJson