REST - Passing dynamic attribute during ticket creation

[shivmano]

Hi Team,

I am using below variable to pass a dynamic attribute value during service-now ticket creation. 

${reqAttrs.customproperty1}. 

This works fine when I store the DA value in accounts column (CP1) but when I do a second request for a new entitlement and change this DA value in the ARS, then along with Add access, it also creates another snow ticket for update account. ( as I am changing the DA value stored in accounts column). when I don't store the DA in accounts column, then it sends a 'null' value. 

Please can someone advise how can I avoid creating 2 tickets. I do not want the 'Update account task' to be created when I modify my DA during subsequent requests. 

Note: My Security system is 'EntitlementsOnly' 

Thanks,

Shiva

[SumathiSomala · Accepted solution]

@shivmano give a try with below

${requestAccessAttributes?.get('Dynamicattributename')}

[shivmano]

Thanks a lot @SumathiSomala . This works 🙂