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12/04/2023 02:31 AM
Hi Team,
I am using below variable to pass a dynamic attribute value during service-now ticket creation.
${reqAttrs.customproperty1}.
This works fine when I store the DA value in accounts column (CP1) but when I do a second request for a new entitlement and change this DA value in the ARS, then along with Add access, it also creates another snow ticket for update account. ( as I am changing the DA value stored in accounts column). when I don't store the DA in accounts column, then it sends a 'null' value.
Please can someone advise how can I avoid creating 2 tickets. I do not want the 'Update account task' to be created when I modify my DA during subsequent requests.
Note: My Security system is 'EntitlementsOnly'
Thanks,
Shiva
Solved! Go to Solution.
12/04/2023 02:44 AM
@shivmano give a try with below
${requestAccessAttributes?.get('Dynamicattributename')}
12/04/2023 03:20 AM
Thanks a lot @SumathiSomala . This works 🙂