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Need Information on AD + SNOW Ticket

vivekrajan1
New Contributor
New Contributor

Hi,

Version 24.4

Connector - AD, REST(SNOW as a Ticketing system)

We have a Parent AD Endpoint and multiple Child Endpoints under 1 Security System. Automated provisioning is enabled in the Security System.

Requirement is - Some of child endpoints(not all) additionally require SNOW ticket to be created after a request gets submitted.

"ServiceDesk Connection" option is at Security System level and it will create SNOW ticket to all the Child endpoint if I submit a request, but I should limit that to some child endpoints only. how to achieve this requirement?

1 REPLY 1

rushikeshvartak
All-Star
All-Star

Use callCondition

https://docs.saviyntcloud.com/bundle/Dev-Handbook-REST-v24x/page/Content/Developers-Handbook.htm


Regards,
Rushikesh Vartak
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