Saviynt app for ServiceNow - Approval in SNOW

[shibinvpkvr]

Hello,

We have implemented Saviynt App for ServiceNow and customer wanted the approval to happen in SNOW. When we did that, we observed that approval information is not getting passed to Saviynt. It just say approved by ServiceNow. Is there a way to get the information who all approved the request in SNOW? 

[rushikeshvartak]

• Since request has been approved in service now app, you need to check audit history in service now

[shibinvpkvr]

so there is no way to pass that information from SNOW to Saviynt for audit purposes? Is this an expected behavior from IGA App?

[rushikeshvartak]

Yes