How to remove entitlement owner from entitlement via csv

[MJ]

i tried to remove entitlement owner form entitlement via 'Upload Entitlement From CSV'

I used 'SECURITY SYSTEM, ENDPOINT, Entitlement Type, ENTITLEMENT VALUE, ENTITLEMENT OWNER, ACTION, OWNER RANK' header.

i added 'remove' to ACTIONfield.

entitlement result looked good but entitlement owner was not removed from entitlement.

how can I remove ent owner form the existing ent?

there was no error when I imported csv.

i referred to https://forums.saviynt.com/t5/general-discussions/entitlement-owner-update-via-csv/m-p/2366 link.

[rushikeshvartak · Accepted solution]

This is working for me

Entitlement Value	ENDPOINT	Security System	Entitlement Type	Entitlement Owner	Owner Rank	Action
ENT1	APP1	APP1	Roles	rvartak	1	add
ENT2	APP1	APP1	Roles	rv	1	remove

[This post has been edited by a Moderator to remove internal information.]

[Saathvik]

Will the action/operation column will work for Account Owner update as well? I tried but it didn't work only for entitlement it is working

[rushikeshvartak]

It works

[Manu269]

Can you please let me know which SSM version this works?

Also, If you can point to reference FD Document would be great.

[Saathvik]

Can you please confirm the format. We tried attached format and it is only working for additions removals are not working. We also tried replacing remove with update but no luck

[MJ]

the removal does not work in v5.5SP3.11.18.
I recommend using API to remove the entitlement owner from entitlement.

[rushikeshvartak]

[This post has been edited by a Moderator to remove internal information.]

[Saathvik]

We are on v2021.0.4.x do we still need this to be included separately? I thought this for v5.5.x

[rushikeshvartak]

This is working for v2021.0.4 also, Please raise support ticket if not working

[Saathvik]

Yes we did already opened a support ticket but just wanted to make sure if anything wrong in format we used.

[Saathvik]

We got response from Support, look like for account owner removal we need use operation as Delete instead of Remove. With Delete as Operation it worked for us

[MJ]

it looks like 'remove' action is not working on our saviynt version. 

thanks for the quick answer.