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05/08/2024 08:07 AM
Hello team,
I have created one user update rule where I gave the condition if the last name is updated it should generate the email. When I import CSV to update the last name of an existing user update task gets triggered. I can see in the user history that the user update rule of email generation was triggered. but it doesn't reflect the email change. Only the update task for the last name gets triggered.
Here is the snap of the rule created.
I referred this doc to create rule: https://forums.saviynt.com/t5/community-knowledge-base/how-do-we-regenerate-email-id-s-when-there-is...
I have email generation rule created in global configuration and it is working fine in other case.
Any suggestion would be helpful. Please let me know if I am missing anything here.
Thank you
05/08/2024 09:49 AM
@RevatiTarale it is not generating we also tried, Created Saviynt support ticket and reported to Saviynt to look at , it is bug.
06/03/2024 12:07 PM
@Raghu was the bug resolved?
we are in 24.4 and I am facing this issue.
Thanks,
Bhushan
06/03/2024 06:54 PM
This is working as expected in v24.5
06/04/2024 06:04 AM
@rushikeshvartak thank you for testing this in v24.5.
Can you let us know if it updates the email even if there is an existing value?
Thanks,
Bhushan
06/04/2024 06:15 AM
It overwrite
06/03/2024 10:24 PM
@bhushan1 yes we are facing issue in 24.4
05/08/2024 08:47 PM
Could you kindly provide a detailed snapshot of the information extracted from the logs, encompassing errors and other pertinent functionality details encountered during the execution of this process? Your assistance in furnishing this information would greatly aid in the analysis and resolution of any issues .
05/08/2024 10:35 PM
05/09/2024 07:49 PM
Missing actual logs after file upload
05/09/2024 03:10 AM
Based on the information provided, it seems like the user update rule for email generation is correctly triggered when the last name is updated. However, the email change is not reflected in the user's information. Here are a few suggestions to troubleshoot the issue: