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Display All Assignee in Requestor Email Template

AshishD
New Contributor III
New Contributor III

Hi,

The notification template that we send to the Requestor on Request Submission should show all the assignees for the submitted request (multiple approvers).

However, if a request has three approvers, the requestor gets three emails, with the name of each assignee in every email template. Also, the requestor is in 'to' and not the assignees.

Is there a way to show the firstname and lastname of all the approvers/assignee to the requestor in one single email template on request submission?

I found a similar issue discussed earlier in forums, but the issue was incomplete and closed, hence couldn't find an answer : Obtaining Assignees for an ARS - Saviynt Forums - 15559

Any help is appreciated.

3 REPLIES 3

rushikeshvartak
All-Star
All-Star

Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.

Thanks Rushi for the update.

Have upvoted ideas in favour of the request

stalluri
Valued Contributor
Valued Contributor

@AshishD 
We are also having the same issue Please Vote for it and provide your valuable comments in the ideas ticket.


Best Regards,
Sam Talluri
If you find this a helpful response, kindly consider selecting Accept As Solution and clicking on the kudos button.