Currently for application access requests in IGA, users will go through the below steps to request new access.
1) Request New Access tile -> Select the endpoint/app
2) Click the Request New Account button (shown for new users with no accounts in the app)
3) Then select the required Groups/entitlements by clicking "Add"
4) Then Submit the request
However, users can also "NOT" select an entitlement/group and submit an Access Request. This will be a New Account Request. But this does not help, because user should also have selected the entitlement/group. New account alone will not give them access to the applications.
I know end user training is helpful. But, is there an option is IGA where we can disable or grey-out the Review and Submit button if no entitlement/groups are added?
Note - we are facing this for new users with no accounts in the endpoint. But for existing users with accounts already present have no issue with Modify. Here, the Review and Submit button is greyed out if user didnt select any entitlements.
Solved! Go to Solution.
Thanks for the suggestion. Tested for Add access, Modify (e.g. changing end date), and Remove.
The Add and Modify works.
Looks like as per screenshot, IGA doesn't let us remove entitlement when "True" is enabled. Is this a defect?
If you want to keep mandatory then in case of removal only option is remove account
option available from manage my access or request for others - select user - delete button near application name