How to associate existing users with enterprise roles?

[jralexander137]

Hi. We're having some issues with associating enterprise roles to existing users that already have the entitlements as part of an initial load. We tried the retrofit job and using a user update rule to retrigger all prov rules but no tasks are getting generated and the roles are not associating. Any suggetsions?

[rushikeshvartak]

• Retrofit job does not assign role.
• You need to assign roles using multi user file upload

• Sample excel file for uploading the multi-user access request : MultiUser-Role-Upload-File.xls

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• https://docs.saviyntcloud.com/bundle/EIC-User-v24x/page/Content/03-mang-accs/ars-req-accs-mult-usr.h...

[jralexander137]

We are able to see the technical rule triggering but I am seeing this in the logs:

"2024-10-17T21:24:31.047+00:00","ecm-worker","saviynt.ImportExternalDbService","quartzScheduler_Worker-8-scwbt","DEBUG","entval is null, hence not creating task.."
"2024-10-17T21:24:31.047+00:00","ecm-worker","changeaction.UserChangeActionService","quartzScheduler_Worker-8-scwbt","DEBUG","createTaskzerodayprovisioning successful"
"2024-10-17T21:24:31.047+00:00","ecm-worker","changeaction.UserChangeActionService","quartzScheduler_Worker-8-scwbt","DEBUG","Processing rerun provisioning rule for -1863 , 011689 done"
"2024-10-17T21:24:31.048+00:00","ecm-worker","changeaction.UserChangeActionService","quartzScheduler_Worker-8-scwbt","DEBUG","RULERUNJOB ==> Re-run All Provisioning rules ACTION_ENDED "

[jralexander137]

The multi user upload is generating a request for approval, is there a way to have it auto approve?

[rushikeshvartak]

You can attach auto approval workflow for time being

[jralexander137]

So we tried setting that in global config and logs seem to indicate file is uploaded but role is not being reflected on user record.

And attached the file we're uploading

[rushikeshvartak]

You need to keep all columns