Servicenow pull and push

[Nova25]

We are going to onboard disconnected applications. ServiceNow and Saviynt has push and pull mechanism for tasks. Can ServiceNow pull the tasks from Saviynt and create in their own system? Or, can Saviynt push the task in Servicenow and create the task in ServiceNow. is it vice versa? 

[rushikeshvartak]

Yes, both mechanisms are possible when integrating ServiceNow with Saviynt:

1. ServiceNow Pulls Tasks from Saviynt (Pull Mechanism):

• Scenario: ServiceNow can be configured to pull tasks from Saviynt using REST API calls.
• How it Works:
  • ServiceNow makes API calls to Saviynt to retrieve the list of pending tasks.
  • Once retrieved, these tasks can be created in ServiceNow as incidents, requests, or tasks, depending on how the workflow is configured in ServiceNow.
  • This approach typically requires customization in ServiceNow to periodically fetch and handle tasks from Saviynt.

2. Saviynt Pushes Tasks to ServiceNow (Push Mechanism):

• Scenario: Saviynt can push tasks directly to ServiceNow when a specific event or trigger occurs in Saviynt.
• How it Works:
  • Saviynt can be configured to use REST APIs to push task data to ServiceNow's API endpoints.
  • When a task is created or an action is performed in Saviynt (like provisioning or deprovisioning), Saviynt can send this information to ServiceNow.
  • ServiceNow then processes this data to create tasks or tickets automatically.
• Use Case: This is typically done for real-time integration, ensuring that tasks in Saviynt are reflected immediately in ServiceNow without requiring ServiceNow to periodically poll for updates.

Bidirectional Integration (Vice Versa):

• Scenario: Both push and pull mechanisms can be set up to ensure seamless synchronization between Saviynt and ServiceNow.
• How it Works:
  • ServiceNow can pull tasks from Saviynt as needed, and Saviynt can push updates or new tasks to ServiceNow.
  • This setup ensures that actions in one system are quickly reflected in the other, providing a more cohesive and responsive task management process.

Typical Implementation:

• For Pull Mechanism: ServiceNow developers would need to set up scheduled jobs or workflows that query Saviynt's REST API for new or updated tasks.
• For Push Mechanism: Saviynt administrators would configure REST API connectors or workflows in Saviynt to send task details to ServiceNow when specific events occur.

This flexibility allows for a tailored integration that meets the specific needs of the organization and ensures that task management is streamlined across both platforms.

[Nova25]

Thank you