In the ServiceNow app, when a user has an old end-dated entitlement, the user cannot request the entitlement again - it does not show up as requestable in the Catalog Item.Looking at the ServiceNow User Entitlements table, the User Entitlement is Act...
Hi all,Our production ServiceNow app connection to Saviynt started failing on Friday with the following error being logged in ServiceNow every few minutes:[0000001] - ERROR {SaviyntRESTHelper : requestToken} - Unable to get the request token; status ...
In the ServiceNow app, if you customise the Short Description or Description for an access request Catalog Item, it gets overwritten when the recurring Accounts or Entitlements import happens.This is unexpected behaviour (to me). We were told by Savi...
The ServiceNow app contains a scheduled job called "SAVIYNT_IGA: Generate Role Catalog Items". When executed, this does nothing.Digging into the code - it executes this: var roleHelper = new x_saviy_iga.RoleHelper();
roleHelper.generateCatalogItems()...
Has anybody seen this behaviour with the ServiceNow App?Request submitted to Saviynt via ServiceNow - RITM created and passed to Saviynt as a requestRequest approved and processed in Savinyt but ServiceNow shows the RITM as still pending approvalSome...
Regarding the solution "rename jobs with shorter names" - you cannot rename an existing job. See idea EIC-I-4390 Ability to rename various configuration item | Saviynt Ideas Portal.Seems like the obvious solution would be to use some sort of Job ID r...
