Connection failure for AD_PAM

[Mortal]

Hi Team,

We are trying to setup PAM for active directory in our instance. I have used ADPAM template for it and we have SSL certificate and Credential vault but for some reason we are unable to set up the connection. 

I have attached the logs for the reference. There are three errors:

1. javax.naming.NamingException: [LDAP: error code 1 - 000004DC - Can you provide idea on how we can bind the service account to the DN?

2. API Failed - Connection Timeout error- I have tried increasing the time as well but still failed. The time out error is around Credential Vault

3. Bad request 520 code

[This message has been edited by moderator to mask sensitive information from attached logs]

[Dhruv_S]

Hi @Mortal 

From the error, it looks that the vault service is not reachable. Could you please raise a ticket with Saviynt support/devops with the required information.

Regards,

Dhruv Sharma

[pruthvi_t]

@Mortal ,

Did you make sure your vault connection is successful and working? 

Also please try by re entering the connection credentials and then try to validate the save and test connection.

Thanks,