Intermittent AD Connection Failures with LDAP SSL

[Chirag_Gupta]

We are experiencing intermittent connection failures when using LDAP SSL, despite having the root certificate loaded. Below is the error message we are encountering:

2024-07-25T09:38:12+05:30-ecm-ldap.SaviyntGroovyLdapService-http-nio-8080-exec-12-bcwlt-ERROR-Error while saving the Connection: java.lang.Exception: SSL Certificate not Found. Target Error Message: [unable to find valid certification path to requested target]. Add a new Certificate to the Connection and restart instance.

However, when we switch to using LDAP without SSL, the AD connection works without any issues.

We are seeking assistance to resolve the intermittent SSL certificate issue. Any insights or troubleshooting steps would be greatly appreciated.

Thank you.
Chirag Gupta

[Dhruv_S]

Please refer to below documentation.

Certificate Management (saviyntcloud.com)

[rushikeshvartak · Accepted solution]

Upload all the individual certificates in the certificate chain of the load balancer or the virtual IP (VIP), including the root certificate of VIP and any other associated certificates. Ensure that you add the root certificate of the VIP in the Add/Update Connections page